Sr. Help Desk Administrator

The Company:

VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn’t be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night.

We’re a young and energetic company, we’ve had tremendous success, and we are constantly growing our team. As we garner more industry attention – just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot – we also need driven and talented people to join our team.

That brings us to you, and what you’ll be joining. Our teams are smart and diligent and take ownership of their work – they’re confident in their work but know how to collaborate with open ears and a spirit of learning. If you’re down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you.

Check out our brands: levoit.com | cosori.com | etekcity.com| pawsync.com

The Opportunity:

The IT Helpdesk Administrator provides technical support, system administration, and operational management across a hybrid infrastructure consisting of Windows-based environments in both office and cloud platforms (e.g., Microsoft 365, Azure). This role supports end-users, maintains endpoint standards, manages identity and access, and ensures the reliability, security, and performance of core IT systems.

The ideal candidate is customer-centric, highly organized, and capable of troubleshooting diverse issues ranging from desktop support to network connectivity and cloud service administration.

What you will do at VeSync: • End-User Support

• Serve as primary point of contact for Level 1 and Level 2 helpdesk tickets.

• Troubleshoot issues with Windows 10/11, Office applications, Outlook, VPN, printers, and other end-user technologies.

• Provide remote and in-person support for hardware, software, and connectivity issues.

• Assist new hires with onboarding, account setup, and device deployment.

• System Administration (Windows & Cloud)

• Manage and maintain Active Directory, Azure Active Directory / Entra ID, and identity lifecycle processes.

• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and security policies.

• Perform routine Windows Server tasks such as user/group management, GPO updates, patching, and monitoring.

• Support hybrid AD environments, including synchronization, SSO, and MFA configurations.

• Endpoint & Device Management

• Deploy, configure, and manage endpoints using tools such as Intune, Autopilot, or other MDM solutions.

• Maintain standardized images, profiles, and compliance policies for desktops and laptops.

• Monitor endpoint health, performance, and security posture.

• Network & Infrastructure Support

• Assist with basic network troubleshooting (DNS, DHCP, Wi-Fi, VPN, firewalls).

• Support on-premises servers, virtualization platforms (VMware/Hyper-V), and storage systems as needed.

• Collaborate with senior engineers on infrastructure changes, upgrades, and security improvements.

• Security & Compliance

• Enforce security best practices, including MFA, conditional access, patch compliance, and endpoint protection.

• Assist with audits, asset tracking, and vulnerability remediation.

• Monitor and escalate suspicious activity or security incidents.

• Documentation & Process Improvement

• Maintain accurate documentation for systems, procedures, and knowledge base articles.

• Recommend and implement improvements to helpdesk workflow and system reliability.

• Participate in IT projects involving migrations, deployments, and new technology rollouts.

What you bring to the role: • 4-6 years of experience in IT support or system administration.

• Strong knowledge of Windows OS, Windows Server, and Microsoft 365 administration.

• Experience with Active Directory, Azure AD/Entra ID, and GPOs.

• Familiarity with cloud services (Azure preferred).

• Hands-on experience with endpoint management tools (Intune, SCCM, or equivalent).

• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).

• Excellent communication, troubleshooting, and customer-service skills.

Location: • This is an on-site, office-based role in Tustin, CA.

Salary: • Starting at $75K annually

Perks and Benefits: • 100% covered Medical/Dental/Vision insurance for employee AND spouse + dependents!

• 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting

• Generous PTO policy + paid holidays

• Life Insurance

• Voluntary Life Insurance

• Disability Insurance

• Critical Illness Coverage

• Accident Insurance

• Healthcare FSA

• Dependent Care FSA

• Travel Assistance Program

• Employee Assistance Program (EAP)

• Fully stocked kitchen