DNAM Brands
Apparel Customer Service Representative (Shopify)
- Location
- Los Angeles, US
- Arrangement
- On-site
- Employment type
- Full-time
- Posted
- 5 November 2026 (10 days ago)
Checked 9 days agoApplications go to the employer, never to RoleSprint
About this role
Responsibilities • Respond to customer inquiries via email or chat in a timely and professional manner
• Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
• Process orders, returns, exchanges, and refunds accurately
• Provide product, service, and policy information clearly and consistently
• Document customer interactions and update records in CRM or POS systems
• Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
• Maintain knowledge of company products, services, and procedures
• Collaborate with team members and other departments to improve customer satisfaction
• Meet individual and team performance goals, including response time and customer satisfaction metrics
• Uphold company standards, policies, and brand representation in all customer interactions
Qualifications
• Strong verbal and written communication skills
• Strong problem solving and multitasking abilities
• 1+ year in customer service
• Strong interpersonal skills and a customer-first mindset
• Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
• Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
• Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
• Strong attention to detail and accurate data entry skills
• Experience working with Tik Tok Shop and Shopify is a plus
Work location
- Los Angeles, US
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About this listing
Published on Lever under the board identifier Silhouette, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 5 November 2026, last checked 9 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.