Customer Service Representative

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.

Role and Responsibilities • Sell industrial hose and gasket products and maintain customer accounts

• Take orders on the phone and over the internet

• Enter orders and product quotes into the computer system

• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained

• Estimate delivery dates based on knowledge of production and delivery schedules and inventory

• Prepares reports of business transactions in company database

• Works with account managers to keep account activities up to date

• Investigates and resolves customer problems with deliveries

• Other duties as assigned

Education and Experience • 4 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.

• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.

• Knowledge of industrial hose and gasket industry preferred