Last Energy
Helpdesk Technician
- Location
- Austin, TX, US
- Arrangement
- On-site
- Employment type
- Full-time
- Posted
- 5 August 2026 (about a month ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment. This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.
Key Duties & Responsibilities • Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
• Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
• Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
• Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
• Other duties as assigned
Qualifications • 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
• Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
• Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
• Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
• Enthusiastic about being on-site 5 days a week
Work location
- Austin, TX, US
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About this listing
Published on Lever under the board identifier Last Energy, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 5 August 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.