Product Specialist (EU)

Accountabilities: • Configure software solutions to meet customer requirements, including workflows, document types, AI prompts, customer style guides, and formatting standards.

• Understand customer business processes and translate requirements into effective product configurations and solution approaches.

• Train customers, end users, and administrators on the effective use of products and configured solutions.

• Manage and coordinate customer projects, ensuring deliverables are completed within agreed scope and timelines.

• Provide post-go-live administrative and product support across multiple customer accounts.

• Support pre-sales activities by understanding prospective customer needs, demonstrating solutions virtually or at industry conferences, and contributing to solution proposals.

• Analyze and support the deployment of new product features and capabilities.

• Maintain production and sandbox environments to support reliable customer operations.

• Create regular and ad hoc customer reports based on business and product requirements.

• Collaborate with customers and internal stakeholders to manage expectations, resolve issues, and support successful product adoption.

Requirements:

• 1–5 years of experience in product specialist, customer success, consulting, or a related customer-facing technology role.

• Previous experience configuring, supporting, or implementing software solutions.

• Experience with clinical research, drug development, R&D, or regulatory submission software is highly preferred.

• Ability to quickly understand client requirements, identify appropriate solutions, and communicate them clearly.

• Demonstrated ability to address customer needs, manage expectations, and build effective working relationships.

• Strong organizational skills and the ability to switch efficiently between multiple priorities and customer requirements.

• Excellent written and verbal communication skills.

• Bachelor’s degree or equivalent relevant professional experience.

• Understanding of the life sciences drug development process is a plus.

• Familiarity with life sciences compliance requirements is a plus.

Benefits:

• Fully remote work arrangement within Europe.

• Full-time employment.

• Annual compensation of €61,500–€74,700.

• Opportunity to work at the intersection of life sciences, clinical research, AI, cloud computing, and SaaS technology.

• Exposure to generative AI, large language models, intelligent data management, medical writing, and clinical trial technologies.

• Opportunity to work directly with customers on solution configuration, implementation, training, and ongoing product adoption.

• Exposure to pre-sales, solution consulting, and customer project management.

• Opportunity to contribute to new product features and evolving AI-enabled capabilities.

• Eligible hiring locations are Germany, Switzerland, Ireland, the United Kingdom, and Spain.

• Candidates must be authorized to work in their hiring location; the source description does not specify visa sponsorship for European candidates.

• Workplace accommodations and adjustments are available throughout the application and hiring process where required.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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