Clinical Systems Specialist

Accountabilities • Deliver comprehensive remote and, when needed, in-person training sessions covering athenaOne and additional clinical and operational software platforms.

• Provide onboarding and ongoing education to healthcare team members, helping users build confidence and proficiency with critical clinical systems.

• Document system workflows and procedures, ensuring materials remain accurate, current, and aligned with evolving functionality and best practices.

• Roll out new and updated workflows to team members and support effective adoption and adherence across the organization.

• Provide day-to-day system support, troubleshooting user issues and helping team members optimize their use of clinical applications.

• Create clear, user-friendly job aids, technical documentation, training resources, and other educational materials.

• Partner with clinical and operational stakeholders to understand workflow needs and identify opportunities for process and system improvements.

• Stay current with software functionality, workflow changes, and emerging opportunities to improve system utilization.

• Manage multiple training, documentation, support, and improvement initiatives while maintaining strong organization and attention to detail.

• Travel up to 15% when required to support in-person training, new clinic openings, or other implementation and operational needs.

Requirements

• At least 3 years of hands-on experience implementing, training, or providing support for athenaOne, with a strong understanding of its workflows and configuration capabilities.

• Experience delivering remote software training to end users and/or supporting new-user onboarding.

• Bachelor’s degree or equivalent professional experience.

• Strong understanding of provider-facing healthcare software and clinical workflows.

• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly to audiences with varying levels of technical expertise.

• Strong technical writing skills and demonstrated ability to document processes, workflows, and system procedures.

• Experience developing user-facing job aids, training guides, and educational materials; video or e-learning production experience is a plus.

• Strong organizational and project-management skills, with the ability to manage multiple priorities and initiatives simultaneously.

• Analytical and problem-solving mindset with a commitment to continuous learning and process improvement.

• Ability to work independently in a remote environment while collaborating effectively with clinical, operational, and technology stakeholders.

• Willingness and ability to travel up to 15% for in-person training and support.

• Strong attention to detail and commitment to delivering accurate, high-quality system guidance and documentation.

Benefits

• Fully remote work opportunity within the United States.

• Competitive annual compensation of $70,000–$85,000 .

• Medical, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Up to 20 days of paid time off per year, plus company holidays.

• Up to 14 weeks of parental leave, including 12 weeks for non-birthing parents.

• Annual work-from-home stipend for remote employees.

• Opportunity to contribute to the evolution of technology-enabled healthcare delivery.

• Collaborative environment focused on continuous learning, process improvement, and accessible patient care.

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