Regional Manager, Clinical Excellence (Midwest)

Accountabilities • Lead, coach, and develop Clinical Excellence Managers across the Midwest region, supporting performance, career development, collaboration, and continuous improvement.

• Partner with sales teams on new opportunities, account expansion, customer education, implementation, adoption, utilization, and long-term customer success.

• Support customer business reviews and ensure teams maintain strong, professional relationships with healthcare providers, partners, and other stakeholders.

• Provide education, implementation support, product-related guidance, documentation, and general best-practice recommendations while maintaining appropriate boundaries around customer clinical and operational decision-making.

• Develop and implement regional clinical strategies that support device utilization, new installations, program expansion, and customer retention.

• Lead efforts to transition and stabilize challenging accounts, including customer escalations and improvement initiatives.

• Collaborate with marketing, clinical, service, commercial, and sales-effectiveness teams to align programs, training, and customer initiatives with strategic priorities.

• Support the creation and implementation of policies, procedures, training programs, and quality-improvement initiatives that promote high standards of patient care and regulatory compliance.

• Manage relationships with key healthcare stakeholders, professional organizations, regulatory bodies, and external vendors.

• Contribute to business planning, clinical and operational planning, financial action plans, and regional strategies.

• Track and communicate team priorities, performance metrics, accomplishments, and areas requiring attention.

• Translate data, analytics, customer feedback, and operational insights into practical action plans and measurable improvements.

• Promote collaboration across functions and maintain alignment around strategic priorities, customer needs, and execution timelines.

Requirements

• Bachelor’s degree in Nursing or a related field.

• Active Registered Nurse (RN) qualification.

• At least 2 years of nursing leadership experience in a healthcare or medical device environment.

• Strong understanding of healthcare compliance regulations, standards, and health-system accreditation processes.

• Demonstrated experience with process improvement, quality improvement, and translating data and analytics into actionable strategies.

• Experience developing business plans and financial models or contributing to financially informed business planning.

• Strong leadership, communication, relationship-building, decision-making, prioritization, and talent-development skills.

• Ability to influence and collaborate effectively across sales, marketing, clinical, service, commercial, and other cross-functional teams.

• Strong analytical and problem-solving abilities, with excellent attention to detail and a practical, solutions-oriented approach.

• Ability to work effectively in a fast-paced environment, manage multiple priorities, maintain urgency, and drive initiatives through completion.

• Excellent interpersonal skills and demonstrated ability to build trusted relationships with customer personnel and internal stakeholders.

• Working knowledge of Microsoft Word, Excel, and PowerPoint.

• Willingness and ability to travel extensively, up to 75%, throughout the assigned Midwest territory.

• A Master of Science in Nursing (MSN), Master of Business Administration (MBA), or Doctorate of Nursing Practice (DNP) is preferred.

• Experience in the medical device industry or with relevant medical technologies, particularly dialysis, is preferred.

• Advanced nursing or healthcare certifications are advantageous, including CNE, NEA-BC, CPHQ, CNL, CMSRN, or CCRN.

Benefits

• National salary range of $130,500–$176,400 USD , depending on primary work location, qualifications, and experience.

• San Francisco Bay Area salary range of $145,000–$196,000 USD for employees whose primary work location falls within that market.

• Opportunities to work remotely while supporting a defined regional territory.

• A collaborative environment focused on innovation, professional development, and cross-functional teamwork.

• Opportunities to develop leadership capabilities and advance expertise in clinical excellence, customer success, healthcare technology, and program management.

• Work focused on supporting technology designed to simplify dialysis delivery and improve the experience for healthcare providers and patients.

• Equal employment opportunity and a workplace committed to diversity and inclusion.

• Comprehensive professional environment offering opportunities to build skills and expertise through challenging, high-impact initiatives.

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