Operations Project Manager II

Accountabilities • Lead assigned medium- to high-complexity projects throughout the full lifecycle, from concept and requirements gathering through implementation and launch.

• Define project goals, objectives, success criteria, key performance indicators, milestones, deliverables, and implementation roadmaps.

• Develop statements of work, business proposals, functional requirements, project plans, budgets, staffing forecasts, and implementation strategies.

• Establish and maintain project plans that clearly communicate timelines, dependencies, responsibilities, and expected outcomes.

• Manage projects against scope, quality, schedule, and cost requirements while maintaining accountability for overall project success.

• Build and lead multifunctional, cross-divisional, and cross-cultural project teams, providing direction, motivation, coaching, and feedback.

• Coordinate stakeholders across business functions and maintain effective communication with customers, project teams, senior management, and leadership.

• Identify project risks, conduct regular risk reviews, develop mitigation strategies, and escalate significant issues appropriately.

• Track project changes and evaluate their potential cost, schedule, scope, and operational impact.

• Monitor project performance and drive corrective actions and continuous improvement initiatives to achieve operational and organizational goals.

• Provide regular project updates covering progress, risks, issues, costs, milestones, and deliverables to relevant stakeholders and senior leadership.

• Collaborate with stakeholders to establish project roadmaps and ensure requirements are accurately translated into execution plans.

• Identify creative, cost-effective approaches to address operational gaps and mitigate project risks.

• Support customer satisfaction by understanding and exceeding internal and external customer expectations.

• Prepare proposals and recommendations designed to close gaps, improve performance, and reduce project risk.

• Facilitate project-related communication, education, and alignment among affected teams and stakeholders.

• Handle sensitive and confidential information appropriately and comply with applicable security, safety, and health requirements.

• Use project management and enterprise technology tools to monitor execution and support effective decision-making.

• Perform additional duties and responsibilities as assigned.

Requirements

• Bachelor’s degree required, or an equivalent combination of education, experience, and training.

• At least 5 years of professional experience, with experience managing multiple projects simultaneously.

• At least 1 year of experience leading projects or working in project management.

• Previous management or supervisory experience is preferred.

• PMP certification or an equivalent project management credential is preferred.

• Demonstrated ability to build and lead strong multifunctional teams toward organizational and customer objectives.

• Strong project planning, organizational, analytical, and problem-solving skills.

• Ability to define, develop, and implement strategies that support broader organizational objectives.

• Strong stakeholder management skills and the ability to build effective partnerships across functions and organizational levels.

• Excellent written, verbal, presentation, and interpersonal communication skills, including the ability to present information to management and customer audiences.

• Ability to communicate complex project information clearly and adapt communication to different stakeholders.

• Strong attention to detail, sound judgment, high-performance orientation, and ability to manage competing priorities.

• Ability to identify opportunities for improvement, manage organizational change, and implement practical solutions.

• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as email and other business productivity tools.

• Advanced computer skills and familiarity with integrated enterprise systems such as SAP.

• Ability to work independently while coordinating effectively with geographically distributed and multifunctional teams.

• Ability to respond promptly and professionally to stakeholder inquiries, concerns, and escalated issues.

Benefits

• Full-time remote work opportunity within the United States.

• Salary range of $443,520–$798,840 , with actual compensation determined by qualifications, experience, geographic location, education, market data, and internal equity.

• Eligibility for a short-term performance-based incentive.

• Medical, dental, and vision insurance plans.

• Paid time off, accruing at approximately 3.07 hours during the first year of employment.

• Four weeks of paid parental leave.

• Company-paid holidays, including fixed and optional floating holidays, subject to annual policy.

• 401(k) retirement plan.

• Employee stock purchase plan.

• Opportunities to lead strategic projects and collaborate with multifunctional teams.

• Remote work environment with exposure to complex operational and organizational initiatives.

• Equal employment opportunity and consideration for reasonable workplace accommodations.

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