Member Engagement Specialist

Accountabilities • Proactively contact prospective members through multiple communication channels, explain program benefits, and encourage enrollment.

• Build rapport and trust through active listening, empathy, personalized communication, and a professional approach.

• Consistently meet engagement and outreach targets by educating members, addressing concerns, and demonstrating the value of program participation.

• Represent the organization positively and professionally across all member and internal communications, regardless of enrollment outcomes.

• Handle member information responsibly and follow applicable federal, state, and local requirements, including HIPAA, privacy, security, and protected health information guidelines.

• Accurately document member interactions and relevant information in required systems and records.

• Collaborate with internal teams to communicate feedback, identify recurring concerns, and support improvements to outreach strategies.

• Escalate member concerns and operational issues to leadership when appropriate.

• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required; college coursework or a degree is preferred.

• At least 2 years of experience in sales, customer service, member engagement, or a related field.

• Healthcare, wellness, or population health management experience is preferred.

• Experience with customer relationship management (CRM) systems and contact center software is preferred.

• Strong verbal and written communication skills, with the ability to adapt messaging to different audiences.

• Persuasive communication and negotiation skills, with a focus on understanding and responding to individual member needs.

• Ability to address objections and enrollment barriers while maintaining compassion, empathy, and respect.

• Strong organization and attention to detail when managing multiple priorities and member records.

• Ability to work effectively in a performance-driven environment and consistently pursue established engagement goals.

• Growth mindset with the ability to learn new strategies, systems, and tools.

• Ability to work securely in a HIPAA-compliant remote environment.

• Flexibility to work evenings, weekends, or adjusted schedules is preferred to maximize member outreach opportunities.

• Bilingual English/Spanish proficiency is preferred.

• Ability to accommodate limited business-related travel as required.

Benefits

• 100% remote work opportunity for candidates able to work Mountain or Pacific Time Zone hours.

• Opportunity to contribute to healthcare-focused member engagement and population health initiatives.

• Collaborative environment with opportunities to work cross-functionally.

• Performance-oriented role with opportunities to develop customer engagement and healthcare communication skills.

• Limited travel, scheduled according to business needs.

• HIPAA-compliant remote work environment.

• Flexibility to support member outreach across varying schedules, where applicable.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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