Senior Manager, Revenue Operations & Systems

Accountabilities: • Own the HubSpot architecture, including objects, properties, pipelines, lifecycle stages, permissions, data quality, and overall system structure.

• Build, troubleshoot, optimize, and simplify workflows and integrations across HubSpot, Zapier, Make, PandaDoc, APIs, webhooks, forms, landing pages, and phone systems.

• Improve lead management processes by strengthening routing, speed-to-lead, follow-up, reactivation, and progression through the funnel.

• Develop reliable funnel reporting and dashboards that provide leadership with visibility into stage conversion, stage aging, lead-source quality, and admissions team performance.

• Establish quality assurance, monitoring, documentation, and change-control practices for critical revenue workflows and system processes.

• Identify and remove friction across the prospective-student journey and improve handoffs between Marketing, Admissions, Enrollment, and campus teams.

• Extend systems and processes to support new programs and pipelines while proactively identifying opportunities for operational improvements and greater scalability.

Requirements:

• Bring 5+ years of experience in Revenue Operations, go-to-market systems, CRM, or business systems, including at least 3 years of directly owning and managing systems rather than primarily supporting them.

• Demonstrate deep hands-on HubSpot expertise across workflows, custom properties, objects, pipelines, lifecycle stages, lists, forms, sequences, reporting, and data management.

• Have experience building and troubleshooting integrations using tools such as Zapier, Make, APIs, and webhooks, with the ability to trace and resolve broken handoffs between connected systems.

• Demonstrate a track record of auditing and improving an existing CRM environment, simplifying complex processes, and creating clear documentation that supports long-term system reliability.

• Possess strong analytical judgment and the ability to translate business questions into meaningful metrics, dashboards, insights, and operational decisions.

• Experience with HubSpot implementations, either internally or through a HubSpot partner agency, is preferred.

• Experience working in a growth-stage environment with ownership of a broader revenue technology ecosystem is preferred, as is exposure to education, admissions, enrollment, or other high-consideration sales environments.

• Additional experience with SQL, business intelligence tools, lead scoring, attribution, or AI-enabled automation is a plus.

• Bring strong communication, collaboration, ownership, and problem-solving skills, with the ability to work effectively across Marketing, Admissions, Enrollment, operations, and leadership teams.

Benefits:

• Base salary of $125,000–$145,000, depending on experience.

• 401(k) retirement plan.

• Health, dental, and vision insurance.

• Paid time off.

• Professional development support.

• Access to performance and recovery facilities.

• Full-time remote position within the United States; the source description notes that on-site work at the Gentry, Arkansas campus is preferred and that hybrid work is available.

• Direct collaboration with senior leadership and cross-functional teams, with meaningful ownership over systems and processes that support organizational growth.

• Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

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