Senior Research Scientist - CAHPS/HOS Analytics

Accountabilities • Build and continuously strengthen the evidence base around the factors associated with HOS performance and member-reported outcomes.

• Develop and maintain an inventory of potential HOS leading indicators that can support earlier identification of performance risks.

• Monitor behavioral science, survey research, healthcare research, competitive intelligence, and other emerging evidence relevant to HOS improvement.

• Conduct rapid exploratory, ad hoc, and applied analyses using internal and external data sources.

• Translate ambiguous business questions into structured research plans, analytical approaches, and actionable recommendations.

• Independently lead less complex research and analytical projects from problem definition through analysis and recommendations.

• Lead significant components of more complex research initiatives in collaboration with senior leaders and research colleagues.

• Support intervention strategy, prioritization, and portfolio development by translating research findings into practical opportunities.

• Partner with operational teams to guide the appropriate interpretation and application of predictive models for member targeting and outreach.

• Evaluate the strength, limitations, and applicability of available evidence before translating findings into recommendations.

• Communicate analytical findings, research limitations, and recommendations clearly to both technical and nontechnical audiences.

• Proactively identify emerging HOS risks, opportunities, and research questions that could inform future initiatives.

• Facilitate cross-functional discussions related to evidence, targeting strategies, intervention design, and performance improvement.

Requirements

• Bachelor’s degree in a quantitative, behavioral science, social science, or related field with at least 5 years of relevant analytical or applied research experience; or a Master’s or Doctoral degree in a related field with at least 3 years of relevant experience.

• Experience with data manipulation, exploratory analysis, interpretation, and visualization.

• Proficiency in at least one analytical or statistical programming language, such as Python, R, SAS, or SQL .

• Strong written and verbal communication skills, particularly the ability to translate technical findings into clear, actionable insights for nontechnical stakeholders.

• Strong analytical judgment and the ability to select appropriate research or analytical approaches for complex and ambiguous questions.

• Experience assessing evidence quality, identifying limitations, and connecting analytical results to practical business decisions.

• Experience with behavioral science, survey methodology, psychometrics, or member-reported outcomes is preferred.

• Healthcare experience involving Medicare Advantage, Stars, HOS, CAHPS, patient experience, or quality improvement is preferred.

• Experience conducting literature reviews, evidence synthesis, or competitive intelligence is a plus.

• Experience applying research insights to intervention design, consumer outreach, or engagement strategies is preferred.

• Familiarity with predictive models and the ability to interpret model outputs and translate them into operational strategies.

• Experience working with large or complex data environments and visualization platforms such as Databricks or Power BI is advantageous.

• Strong collaboration skills and a passion for using research and analytics to improve consumer experiences.

Benefits

• Competitive annual base salary of $104,000–$143,000 , depending on geographic location, skills, experience, education, certifications, and other job-related factors.

• Eligibility for a bonus incentive plan based on company and/or individual performance.

• Fully remote work arrangement within the United States.

• Medical, dental, and vision insurance .

• 401(k) retirement savings plan .

• Paid time off, company holidays, and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Additional programs and resources supporting employee wellness and whole-person well-being.

• Occasional travel may be required for training or meetings.

• Work-from-home arrangement requiring reliable internet and a dedicated, interruption-free workspace suitable for protecting confidential member information.

• 40-hour standard work week.

• This role is not eligible for employment visa sponsorship.

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