Product Analyst - Pendo

Accountabilities • Manage the day-to-day operation of Pendo, including tagging, configuration, dashboards, reports, and ongoing data quality monitoring.

• Build, maintain, and improve dashboards and reporting tools that help Product Managers understand product usage patterns, customer behavior, and feature adoption.

• Ensure new product features and capabilities are properly tagged and measurable following release, enabling consistent tracking of adoption and performance.

• Analyze product usage trends, investigate changes or anomalies, and respond to analytical questions from Product Managers with clear, actionable findings.

• Combine Pendo analytics with data from Grafana, business intelligence platforms, and internal systems to provide additional context and a more comprehensive view of product performance.

• Support product leadership reporting by maintaining the dashboards, recurring reports, and measurement processes used to monitor key performance indicators (KPIs) and objectives and key results (OKRs).

• Collaborate with Product Managers and relevant stakeholders to improve the accessibility, reliability, and usefulness of product analytics across the organization.

• Identify opportunities to strengthen analytics processes, reporting consistency, and data quality to support informed product decisions.

• Develop a deep understanding of product capabilities, customer needs, and business priorities, with the potential to take on additional product ownership responsibilities as experience grows.

• Work effectively with international colleagues across different time zones and cultural backgrounds, with occasional travel to the United States, Europe, and Asia as required.

Requirements:

• 2–4 years of demonstrable experience in Product Analytics, Product Operations, or a comparable role.

• Hands-on experience with Pendo is essential, including product tagging, platform configuration, dashboard creation, reporting, and product usage analytics.

• Proven experience developing and maintaining dashboards, reports, and recurring analytics that support product or business teams.

• Strong analytical and problem-solving skills, with the ability to investigate customer behavior, identify meaningful trends, and translate data into practical insights.

• Excellent attention to detail and a commitment to maintaining accurate, consistent, and reliable analytics data.

• Strong communication and collaboration skills, with the ability to work closely with Product Managers, product leadership, and cross-functional stakeholders.

• A proactive, curious, and organized approach to work, with the ability to manage recurring reporting responsibilities while responding to emerging analytical questions.

• Comfort working in a distributed, international environment and collaborating with colleagues from diverse professional and cultural backgrounds.

• Willingness to undertake occasional international travel when required.

• Experience with Grafana, SQL, business intelligence platforms, or other data analytics tools is an advantage but is not essential.

• An interest in cybersecurity, software products, and customer-driven product development is beneficial.

• The ability to grow into broader product responsibilities, potentially including product ownership, is an advantage.

Benefits:

• Competitive, market-aligned compensation.

• Remote-friendly working environment.

• Wellness programs designed to support employee well-being.

• Employee recognition program celebrating contributions and achievements.

• Professional development opportunities to support continuous learning and career growth.

• Inclusive and collaborative culture centered on people, customers, integrity, and innovation.

• Opportunity to work with an international team in the cybersecurity industry.

• Potential career progression toward product ownership, depending on performance and business needs.

• B2B contractor engagement model, with specific contractual terms and arrangements to be confirmed during the recruitment process.

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