Director, Product Management (PrintOps)

Accountabilities • Own the full product lifecycle for an established and technically complex product area, from discovery and strategy through prioritization, development, delivery, and continuous improvement.

• Develop and maintain a clear understanding of how the product operates, including historical decisions, technical dependencies, customer workflows, workarounds, and areas of undocumented complexity.

• Define and maintain a transparent product roadmap where each initiative has a clear rationale, ownership, expected outcome, and strategic alignment.

• Evaluate signals from support requests, sales opportunities, customer feedback, market developments, and other sources to determine which issues require product action.

• Engage directly with enterprise customers through discovery conversations, pilots, advisory relationships, and challenging prioritization discussions.

• Make informed product decisions that balance customer commitments, technical constraints, business priorities, and opportunities in new markets.

• Translate product strategy and customer needs into clear requirements, epics, specifications, and actionable work that Engineering teams can build and validate.

• Work closely with Engineering to evaluate technical tradeoffs, clarify requirements, resolve ambiguity, and maintain momentum without relying on unnecessarily complex specifications.

• Coordinate with Sales, Support, Customer Success, Services, Marketing, and other stakeholders to ensure teams understand product changes, strategic decisions, and the reasoning behind them.

• Help guide the product's expansion into two new markets while maintaining a strong experience for the existing customer base.

• Use AI tools as an integrated part of product work, including discovery, research, synthesis, competitive analysis, documentation, and drafting product requirements.

• Continuously assess product performance, customer feedback, market opportunities, and delivery outcomes to refine priorities and improve product clarity and usability.

Requirements

• Significant product management experience owning a mature, complex product with an established customer base, rather than exclusively working on greenfield products.

• Demonstrated experience managing products with technical complexity, historical dependencies, customer-specific configurations, or undocumented workflows.

• Strong track record of working directly with enterprise customers through discovery calls, pilots, advisory relationships, feedback sessions, and complex product discussions.

• Experience translating ambiguous customer or market needs into clear product requirements and actionable development work.

• Strong ability to collaborate directly with Engineering and understand technical constraints, dependencies, implementation considerations, and product tradeoffs.

• Proven experience simplifying complex products, processes, or experiences and making them easier for customers and internal teams to understand and use.

• Strong product strategy and roadmap management skills, with the ability to prioritize competing demands based on customer value, business impact, technical feasibility, and strategic objectives.

• Ability to make thoughtful decisions with incomplete information while continuing to investigate and validate assumptions.

• Excellent communication and stakeholder-management skills, with the ability to explain product decisions clearly across technical and non-technical teams.

• Comfortable having difficult customer conversations, including setting expectations and explaining when requested functionality does not align with product direction.

• Highly autonomous and capable of taking ownership without relying on an established team or extensive organizational structure.

• Strong analytical, investigative, and problem-solving skills, with a natural curiosity for understanding how complex systems work.

• Practical experience using AI tools for product discovery, synthesis, competitive research, documentation, epic development, and other product-management workflows.

• Comfortable operating in a fast-moving environment where priorities evolve and product decisions need to be made without perfect information.

• Must currently reside in the United States and be authorized to work in the U.S. without requiring sponsorship.

Benefits

• Base salary of $145,000–$150,000 , plus bonus eligibility.

• Fully remote position for candidates based in the United States.

• Medical and dental coverage.

• 401(k) retirement plan.

• Flexible working hours.

• Paid time off (PTO).

• Opportunity to work on an established product with significant opportunities for market expansion.

• High degree of autonomy and ownership over product strategy, roadmap, customer discovery, and execution.

• Direct exposure to enterprise customers and cross-functional teams across Engineering, Sales, Support, Customer Success, Services, and Marketing.

• Opportunity to work at the intersection of product management, enterprise technology, customer experience, and AI-enabled workflows.

• Collaborative environment focused on innovation, professional development, and meaningful product impact.

• Recognition as a benefits-focused employer and a top workplace.

• Inclusive workplace committed to equal employment opportunity and a diverse workforce.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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