Dun & Bradstreet
Desktop Specialist (R-19682)
- Location
- Mumbai India, IN
- Arrangement
- Hybrid
- Employment type
- Other
- Posted
- 12 August 2026 (about a month ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
Designation: Desktop Specialist. Function: IT. SBU: Technology. Location: Mumbai
Key Responsibilties: • Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.
Key Requirements • 3-7 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
• Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.
• Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
• Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.
Work location
- Mumbai India, IN
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About this listing
Advertised by Dnb and published on Lever, the applicant tracking system they use.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 12 August 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.