Achievers
Customer Support Advisor
- Location
- Toronto, CA
- Arrangement
- Hybrid
- Employment type
- Other
- Posted
- 16 October 2026 (29 days ago)
Checked 29 days agoApplications go to the employer, never to RoleSprint
About this role
How you'll support our Customers at Achievers: • Own and manage end-to-end inquiries from both program administrators, internal stakeholders, and members across multiple channels (Salesforce, email, and phone as needed)
• Troubleshoot and resolve standard to complex or escalated issues, identifying root causes and driving timely resolution
• Provide clear, proactive communication and updates throughout the case lifecycle, ensuring a high-quality and transparent customer experience
• Partner cross-functionally with Technical Support, Product, Customer Success, and other teams to resolve issues efficiently
• Act as a key point of contact for more complex or sensitive cases across both admin/client and member support queues
• Balance multiple priorities across queues, flexing support based on business needs and volume fluctuations
• Identify trends and recurring issues, contributing insights that support product, process, or documentation improvements
• Maintain accurate case documentation and consistently meet SLA, quality, and productivity targets
Operational Excellence
• Consistently meet or exceed SLA, quality, and productivity targets
• Effectively manage multiple priorities and case types in a fast-paced environment
• Balance independent ownership with strong collaboration across teams
• Drive continuous improvement in both individual performance and team outcomes
Experience we feel will set you up for success: • 3–5 years of experience in customer support, client services, or similar roles (preferably SaaS)
• Proven experience supporting B2B clients/program administrators
• Strong technical aptitude with the ability to troubleshoot platform, web, and mobile issues
• Experience managing more complex or escalated cases
• Proficiency with CRM tools (Salesforce preferred)
• Excellent communication and stakeholder management skills
• Strong problem-solving, analytical, and critical-thinking abilities
• Demonstrated ability to work cross-functionally and influence outcomes
• High attention to detail and commitment to quality
Work location
- Toronto, CA
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About this listing
Published on Lever under the board identifier Achievers, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 16 October 2026, last checked 29 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.