Pergolux
Professional Customer Support - Casual Hours
- Location
- Ingleburn, AU
- Arrangement
- Hybrid
- Employment type
- Temporary
- Posted
- 9 September 2026 (21 days ago)
Checked 20 days agoApplications go to the employer, never to RoleSprint
About this role
As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
WHAT YOU’LL DO
- Provide excellent customer service to both internal and external customers across multiple channels.
- Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
- Maintain a professional and engaging phone manner to deliver great customer experiences.
- Manage competing priorities and stay highly organised in a fast-paced environment.
- Work collaboratively with a supportive team to elevate everyday service standards and team culture.
WHAT YOU’LL BRING
- Proven experience successfully interacting with both internal and external customers.
- Strong communication skills with a confident, polite, and professional telephone manner.
- Excellent time-management abilities to juggle multiple priorities effectively.
- A composed, calm, and positive can-do attitude when managing challenging situations.
- Flexibility to work during school hours with full availability to work through school holidays.
BENEFITS
- An international work environment in a fast-growing company with plenty of development opportunities.
- Hybrid work model (80% on-site | 20% remote).
- Ergonomic workstations and modern laptops (Apple or Windows).
- Employee events (summer party, Christmas party, after-work gatherings).
- Access to the Corporate Benefits portal.
- Employee discounts on PERGOLUX products.
- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
- A motivated and supportive team that helps each other.
- Strong focus on professional development and skill-building.
- Free drinks and snacks.
- Employee referral program.
HOW TO APPLY
If you are customer-focused, organized, and ready to contribute to a collaborative team environment, we would love to hear from you. Explore our open positions on the PERGOLUX Career Page https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE and follow us on PERGOLUX LinkedIn https://de.linkedin.com/company/pergolux.
Work location
- Ingleburn, AU
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About this listing
Published on Ashby under the board identifier Pergolux, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 9 September 2026, last checked 20 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.