Pergolux
Customer Service Agent
- Location
- Ingleburn, AU
- Arrangement
- Hybrid
- Employment type
- Full-time
- Posted
- 9 September 2026 (21 days ago)
Checked 20 days agoApplications go to the employer, never to RoleSprint
About this role
As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
WHAT YOU’LL DO
- Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
- Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
- Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
- Effectively manage competing priorities and stay organized in a fast-paced environment.
- Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.
WHAT YOU’LL BRING
- Proven experience in a customer service role dealing with both internal and external customers.
- Strong verbal communication skills with a confident and clear phone presence.
- Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
- Ability to remain calm, composed, and positive under pressure.
- A collaborative team player attitude aligned with PERGOLUX’s core values and culture.
BENEFITS
- An international work environment in a fast-growing company with plenty of development opportunities.
- Hybrid work model (80% on-site | 20% remote).
- Ergonomic workstations and modern laptops (Apple or Windows).
- Employee events (summer party, Christmas party, after-work gatherings).
- Access to the Corporate Benefits portal.
- Employee discounts on PERGOLUX products.
- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
- A motivated and supportive team that helps each other.
- Strong focus on professional development and skill-building.
- Free drinks and snacks.
- Employee referral program.
HOW TO APPLY
If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you. Explore our opportunities on the PERGOLUX Career Page https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE and stay connected via PERGOLUX LinkedIn https://de.linkedin.com/company/pergolux.
Work location
- Ingleburn, AU
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About this listing
Published on Ashby under the board identifier Pergolux, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 9 September 2026, last checked 20 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.