Solutions Excellence Lead

OUR STORY

Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.

As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.

ROLE OVERVIEW

We’re looking for a Solutions Excellence Lead to join our Pre-Sales team and own pre-sales excellence and technical-commercial solution framing for Pointr’s most complex opportunities. This role sits at the intersection of Sales and Delivery leading discovery and demos, translating deep technical capability (APIs, SDKs, our blue-dot indoor mapping technology) into a clear, outcome-driven story for customers, and making sure what we sell is feasible and well-scoped before it's sold.

This is a rare combination of skill sets: someone who is genuinely technical and can hold their own on a hard integration question, and who is equally comfortable presenting and demoing live to senior, non-technical stakeholders. As the team grows, you’ll also mentor other Pre-Sales / Solution Experts as peers, sharing standards and coaching on demos and discovery, rather than managing them directly.

This role reports to the CEO.

WHAT YOU'LL DO

- Lead or co-lead discovery sessions and run tailored, use-case-driven demos for complex and strategic opportunities.

- Personally handle the toughest technical questions live in front of customers APIs, SDKs, integration architecture and translate them into commercial, outcome-driven language rather than deep technical detail.

- Validate solution feasibility in close collaboration with Delivery, and ensure scope, assumptions, and commitments are clearly defined before deal close.

- Own demo standards, demo assets, and demo environments for the Pre-Sales function.

- Define documentation and handover standards from Sales to Delivery to ensure a clean transition from demo to contract to implementation.

- Support Customer Advocates in articulating value and answering technical questions throughout the sales cycle.

- Mentor other Pre-Sales / Solution Experts as the team grows a peer-mentorship relationship focused on demo quality and technical credibility, not day-to-day line management.

- Support the hiring and onboarding of additional Pre-Sales team members as capacity is added.

- Capture recurring customer feedback, objections, and technical questions from demos, and route patterns to Product and Delivery.

WHAT SUCCESS LOOKS LIKE

- First 90 days: build fluency in Pointr’s technical architecture and product, and run your first customer demos alongside the CEO and Sales team.

- 6 months: independently owning discovery and demos for our most complex opportunities, with a measurable improvement in technical-objection handling.

- 12 months: fully embedded as the technical/commercial bridge between Sales and Delivery, and mentoring at least one additional Pre-Sales team member.

WHAT WE SEEK

- 7–10+ years of experience in pre-sales, technical sales, or commercial solution roles within B2B SaaS environments.

- Demonstrated ability to both understand deep technical concepts (APIs, SDKs, system architecture) and deliver confident, compelling live demos to prospects and senior stakeholders — this combination of technical depth and presentation skill is the most important qualification for this role.

- Proven track record leading customer discovery and delivering tailored, use-case-driven demos in complex, multi-stakeholder enterprise sales cycles.

- Experience working closely with engineering or delivery teams to validate feasibility, without directly owning or managing them.

- Structured, detail-oriented approach to scoping and documenting commitments before deal close.

- Experience mentoring, coaching, or providing functional leadership to other pre-sales or technical team members.

- Comfortable operating in a start-up or high-growth environment where processes are still being shaped.

- Professional fluency in English, both written and verbal.

PREFERRED QUALIFICATIONS

- BS or MS in a relevant technology or management field (Computer Science is a plus).

- Prior exposure to location-based technologies, indoor mapping platforms, analytics, or data-driven SaaS products.

- Experience working with enterprise customers across multiple verticals (e.g., healthcare, retail, workplace, events).

WHAT WE OFFER

- Supportive, kind (no-ego), and smart team

- Hybrid work (2 days being in the office is required)

- International environment and inclusive culture

- Competitive base salary and attractive stock options

- Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations

- Private health care (75%) and Dental

- Company-sponsored parental leave

- 18 days PTO, plus sick time + 12 holidays per year

- 401(k) retirement scheme

Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.

COMPENSATION

Base salary range: $170,000–$180,000 + bonus, based on experience and market.

WE SUCCEED TOGETHER

Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.

We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.

We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech.