Hire Hangar
Technical Customer Success Manager (SaaS)
- Location
- Cape Town, South Africa, ZA
- Arrangement
- Remote
- Employment type
- Contract
- Level
- Manager
- Posted
- 28 July 2026 (about 2 months ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
JOB TITLE: TECHNICAL CUSTOMER SUCCESS MANAGER (SAAS)
Location: Remote
Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST
Reports To: Executive Leadership
ROLE OVERVIEW
The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.
KEY RESPONSIBILITIES
- Manage the full customer lifecycle from onboarding through renewal
- Act as a trusted advisor, combining business context with technical understanding
- Translate client needs into documented processes, workflows, and service actions
- Support data-driven conversations using platform metrics, reports, and integrations
- Proactively resolve issues and manage expectations with clarity and professionalism
- Partner with internal teams to align technical execution with client goals
- Capture feedback, success stories, and opportunities for continuous improvement
REQUIRED QUALIFICATIONS
- 2–4 years of experience in customer success, technical account management, or SaaS support
- Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
- Experience working within a tech or SaaS company environment
- Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered.
- Strong communication skills and confidence in client-facing interactions
- Detail-oriented with a structured, systems-focused mindset
PREFERRED QUALIFICATIONS
- Background in marketing agencies, martech, or content platforms
- Experience with automation tools, CRM customization, or reporting
- Familiarity with podcasting, content production, or B2B services
TOOLS & TECHNOLOGY
- HubSpot CRM or equivalent
- SQL, Python (working knowledge)
- Slack, Zoom, Calendly
- Zapier or automation platforms
PLEASE NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Locations
- Cape Town, South Africa, ZA
- Asuncion, Parugauy
- Guayaquil, Ecuador
- Santa Cruz de la Sierra, Bolivia
- Guatemala City, Guatemala
- Monterrey, Mexico, MX
- Johannesburg, South Africa, ZA
- Caracas, Venezuela
- Bogotá, Columbia, CO
- Lima, Peru
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About this listing
Published on Ashby under the board identifier Hirehangar, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 28 July 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.