Hire Hangar
Customer Success Specialist
- Location
- Cape Town, South Africa, ZA
- Arrangement
- Remote
- Employment type
- Contract
- Posted
- 28 July 2026 (about 2 months ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Success Specialist Full-Time · Remote (U.S. Eastern Time Hours)
ABOUT THE ROLE
In this role, you’ll lead client relationships from onboarding through renewal.
You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.
WHAT YOU’LL DO
- Onboard new clients with structured kickoff calls and milestone planning
- Manage timelines and automate task flows using tools like Zapier or Make
- Communicate clearly and proactively with clients and internal teams
- Troubleshoot issues quickly and keep delivery running smoothly
- Support renewals by consistently delivering a strong client experience
WHAT YOU BRING
- Experience managing client relationships
- Hands-on experience with automation tools (Zapier or Make is a must)
- Strong communication skills and confidence leading calls over Zoom
- Comfortable managing timelines, workflows, and CRM systems
- Calm, proactive, and highly organized
- Bonus: familiarity with B2B environment
WHY THIS ROLE IS UNIQUE
- You’ll shape the customer success function at a high-growth studio
- You’ll work at the intersection of content, tech, and strategy
- You’ll help turn creative ideas into scalable systems that clients love
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Locations
- Cape Town, South Africa, ZA
- Santiago, Chile, CL
- Manila, Luzon
- Johannesburg, South Africa, ZA
- Bogotá, Columbia, CO
- Lima, Peru
- Buenos Aires, Argentina, AR
- Addis Ababa, Ethiopia
- Panama City, Panama
- Mexico City, Mexico, MX
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About this listing
Published on Ashby under the board identifier Hirehangar, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 28 July 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.