Client Enablement Specialist

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

About the team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally.

What you'll do

You will join the Client Enablement (CE) team, working to build a seamless customer product onboarding and configuration experience for Airwallex customers across the US and globally. In this role, you will work with various internal stakeholders to ensure client accounts are ready for transaction and that client transactions can be processed smoothly in production environments. You will partner closely with Commercial, Solution Engineering, and Product teams to configure pricing and account capabilities, while identifying opportunities to improve the onboarding experience at scale. The CE team is small but business critical, and you will play a key role in providing a positive initial experience with the platform as the US business continues to grow.

This hybrid role is based in San Francisco, CA.

Responsibilities:

- Be a key source of knowledge on Airwallex configuration topics across product domains for both pricing and capability configuration details.

- Work with account executives to amend Airwallex account pricing per the commercial team's request.

- Co-work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs.

- Collaborate closely with commercial, operations, and product teams to gather, evaluate, and summarize improvement opportunities within platform client onboarding processes.

- Develop and manage on-shore functional programs and projects that enable US operational and organizational goals.

- Maintain and update customer account settings and pricing throughout the lifecycle of their relationship with Airwallex, ensuring accuracy and consistency across configurations.

Who you are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

- A minimum of 3 years of professional experience in the payment industry or operations at a technology company.

- Ability to rapidly understand new products and demonstrate adaptive problem-solving skills.

- Strong communication skills and customer service consciousness.

- Attention to detail with strong follow-up and good judgment.

- A strong team player who thrives working in close collaboration with other teams across time zones.

Preferred qualifications:

- Bachelor's degree or above in Business Administration, Information Sciences, or equivalent.

- Familiarity with reading and parsing JSON formatting, or comfort working with API documentation and sandbox environments.

- Experience with analytical tools such as Excel, Looker, BigQuery, SQL, or similar data and visualization platforms.

APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

EQUAL OPPORTUNITY

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.