Clera
Guest Operations Associate
- Location
- Berlin, DE
- Arrangement
- On-site
- Employment type
- Full-time
- Level
- Entry level
- Posted
- 14 November 2026 (yesterday)
Checked todayApplications go to the employer, never to RoleSprint
About this role
ABOUT THE ROLE
Join a growing hospitality technology team expanding across Europe. You will manage guest operations and help turn day-to-day cases into clear, scalable processes.
WHAT YOU'LL DO
- Support guests throughout their stay, from booking inquiries through check-out, using AI tools while taking ownership of decisions.
- Coordinate tasks and priorities across remote teams, clients, and external service providers.
- Identify recurring issues, process inefficiencies, and opportunities for automation.
- Develop operational processes informed by real guest cases and team learnings.
WHAT WE'RE LOOKING FOR
- Native-level German and English proficiency at C1 level or higher.
- A completed university degree in business administration, communications, economics, or a comparable field.
- Experience in guest operations, customer service, or hospitality operations, including managing inquiries, bookings, check-ins, or check-outs.
- Experience coordinating multiple stakeholders and managing operational tasks under time pressure.
- A structured, analytical approach, confident communication skills, and the ability to make independent decisions.
- Hospitality, short-term rental, or property operations experience is relevant.
COMPENSATION & BENEFITS
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
LOCATION
On-site in Berlin, Germany.
Work location
- Berlin, DE
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About this listing
Published on Ashby under the board identifier Clera, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 14 November 2026, last checked today. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.