Zoox
Technical Program Manager - System Behavior Analysis
- Compensation
- $171K–$219K / yr
- Location
- Foster City, CA, US
- Arrangement
- Hybrid
- Employment type
- Full-time
- Level
- Manager
- Posted
- 25 September 2026 (5 days ago)
Checked 5 days agoApplications go to the employer, never to RoleSprint
About this role
In this role, you will: • Drive triage accuracy and routing. Run the triage reviews that get defects, high-severity live-service issues and safety-critical events accurately classified and routed to the downstream teams that act on them.
• Measure and improve triage health. Track throughput, misclassification, latency, backlog aging, automation coverage and regulatory-reportable issues, and use them to flag risks early and give leadership decision-ready updates.
• Program-manage triage tooling and automation. Bring requirements to the dedicated tools and automation team, help sequence what gets automated, and track delivery, adoption and the capacity it frees.
• Manage intake and escalation. Maintain the intake paths, escalation criteria and shared boards partner teams rely on.
• Plan commitments and capacity. Turn milestones into quarterly triage commitments and forecast demand across onshore, offshore and vendor teams
Qualifications • Systems-Oriented Background: 3+ years in technical program management or engineering operations, with a systems mindset: you see a program and its hardware-software systems as connected parts, and trace how a change ripples upstream and downstream. Bachelor's in a technical field, or equivalent practical experience.
• Data fluency: experience writing your own queries and dashboards on high-volume issue or operational data, and a track record of using metrics to change how work runs.
• Tool-builder disposition: experience building light tooling to run your own program, and partnering with engineering to automate manual work.
• Stakeholder leadership and communication: proven ability to align teams without direct authority and give leadership clear, concise updates.
• Structure from ambiguity: a track record of breaking a complex or ambiguous problem or goal into workstreams, milestones and owners.
Bonus Qualifications • Autonomous vehicle, robotics or other safety-critical experience, ideally with simulation, log replay or regression testing.
• Experience program-managing internal tools or automation through to adoption.
• Python or SQL, plus Jira and Confluence.
Work location
- Foster City, CA, US
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About this listing
Advertised by Zoox and published on Lever, the applicant tracking system they use.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 25 September 2026, last checked 5 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.