Viamericas
Infrastructure Intern
- Location
- Antioquia, CO
- Arrangement
- On-site
- Employment type
- Other
- Level
- Intern
- Posted
- 20 August 2026 (about a month ago)
Checked 7 days agoApplications go to the employer, never to RoleSprint
About this role
Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection. Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve. With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact. We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth. At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.
Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection. Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve. With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact. We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth. At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.
Descripción del Cargo: Como Practicante en Infraestructura de TI, serás parte integral de nuestro equipo dedicado a garantizar la estabilidad y eficiencia de los sistemas tecnológicos de la organización. El enfoque principal estará en el soporte de nivel 1/2, abordando las consultas y problemas técnicos de los usuarios, así como gestionando los escalamientos adecuados. Este rol es una excelente oportunidad para aprender y desarrollarse en el campo de la infraestructura tecnológica, brindando un servicio esencial para mantener nuestras operaciones en funcionamiento sin problemas.
Responsabilidades y Funciones: • Atender las solicitudes y consultas de los usuarios relacionadas con problemas técnicos, tanto en sitio como a través de canales de soporte remoto.
• Diagnosticar y resolver problemas comunes de hardware y software en computadoras de escritorio, laptops y dispositivos periféricos.
• Documentar de manera detallada cada solicitud de soporte, incluyendo la naturaleza del problema, las acciones tomadas y las soluciones aplicadas.
• Realizar un seguimiento proactivo de los tickets de soporte para garantizar la resolución oportuna y la satisfacción del usuario.
• Evaluar la complejidad de los problemas y, cuando sea necesario, escalarlos a los equipos de soporte de niveles superiores.
• Colaborar estrechamente con los analistas de nivel 2 e infraestructura para resolver problemas más complejos y participar en la documentación de soluciones.
• Asistir en la configuración de hardware y software para nuevos empleados.
• Coordinar la entrega y configuración de periféricos, como cables, monitores, headsets, y otros dispositivos, asegurando su correcto funcionamiento.
• Asumir temporalmente el Rol de analista de monitoreo y cumplir con sus funciones, abordando cualquier inconveniente que pueda surgir durante las horas matutinas en situaciones imprevistas.
Competencias y Habilidades: • Estudiante en curso y/o próximo a graduarse en carreras técnicas relacionadas con TI.
• Conocimiento básico de sistemas operativos Windows y Linux.
• Conocimiento básico de redes de datos.
• Habilidades de comunicación efectiva y actitud orientada al servicio.
• Capacidad para aprender rápidamente y adaptarse a entornos tecnológicos cambiantes.
• Deseo de crecer y desarrollarse en el campo de la infraestructura de TI.
• IMPORTANTE: Debe cumplir cuota SENA.
Work location
- Antioquia, CO
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About this listing
Published on Lever under the board identifier Viamericas, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 20 August 2026, last checked 7 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.