IT Support and Opeartions Specialist

Unify Consulting connects strategy, AI, data, and people to drive transformation at scale. As the AI management consulting firm of choice, we combine deep technical expertise with human-centered leadership to help organizations move faster. Make smarter decisions. And create lasting impact. For more than 15 years, we’ve partnered with Fortune 500s to navigate what’s next. From enterprise-wide technology transformations to targeted efficiency gains, we turn ambition into action while keeping people at the center.

About the Role Unify Consulting is looking for an IT Support & Operations Specialist to join our internal IT team in Kirkland . This is a hands-on role responsible for making sure our employees have the technology, access, and support they need from their first day through their last.

You’ll own much of the day-to-day onboarding and offboarding experience, prepare and ship laptops, manage device returns and inventory, and serve as a frontline resource for IT support. You’ll troubleshoot common Microsoft 365, identity, device, and application issues, resolve what you can, and know when to bring in the right technical expert.

We’re looking for someone who is highly organized, comfortable juggling a lot of moving pieces, and genuinely enjoys solving problems and helping people.

Because this role is responsible for hands-on device setup, shipping, returns, inventory, and walk-up IT support, this position is based on-site in our Kirkland office five days per week and is not eligible for remote or hybrid work.

Candidates must also have ongoing authorization to work in the United States without employer sponsorship, now or in the future. Unfortunately, we are unable to provide employment visa sponsorship for this position, including future H-1B sponsorship.

What You'll Do Onboarding & Offboarding

• Own the IT onboarding process for new employees and contractors, including account setup coordination, laptop preparation, shipping, and follow-up

• Ensure new hires receive working equipment and credentials in time for their start date

• Manage changes to start dates and adjust equipment shipments accordingly

• Coordinate offboarding, including Microsoft 365 access removal and device returns

• Partner with internal teams to ensure employee and contractor departures are fully closed out

Device & Asset Management

• Configure, prepare, pack, and ship Windows and macOS laptops

• Receive returned equipment, wipe devices, prepare them for reuse, and maintain accurate asset records

• Track equipment throughout its lifecycle, from initial assignment through return

• Monitor device inventory and flag upcoming equipment needs

• Coordinate local UPS shipping and receiving

IT Support

• Serve as a first point of contact for internal IT support requests and in-office walk-up support

• Resolve Tier 1 and common Tier 2 issues using established processes and documentation

• Support Microsoft 365 and Entra ID tasks such as user access, license changes, and MFA resets

• Troubleshoot device enrollment, application installation, and other common Windows and macOS issues

• Maintain clear, detailed ticket notes and accurate case categorization

• Escalate security, cloud, business application, and other complex issues to the appropriate IT team member

Continuous Improvement

• Identify recurring issues and opportunities to make onboarding, offboarding, and support processes better

• Help test and improve new onboarding workflows and internal IT processes

• Step in to provide broader day-to-day operational coverage when needed

What We're Looking For • 2+ years of experience in IT support, service desk, desktop support, or IT asset management

• Experience supporting high-volume employee onboarding and offboarding

• Hands-on experience preparing, supporting, wiping, and managing laptops

• Strong macOS experience is required, along with experience supporting Windows devices

• Working experience with Microsoft 365 and Entra ID, including users, licenses, and MFA

• Experience working within an IT ticketing system and documenting troubleshooting thoroughly

• Strong attention to detail, particularly around inventory, asset tracking, shipping, and access

• Ability to follow documented processes and checklists consistently

• Strong troubleshooting skills and a desire to understand the root cause of an issue rather than simply apply a temporary fix

• Clear, friendly communication skills with employees and leaders

• Ability to lift and carry boxed computer equipment up to 25 lbs

• Ability to work 5 days on-site in Kirkland, WA

Nice to Have • Experience with Microsoft Intune, Mosyle, or another MDM platform

• Experience administering Microsoft 365 or Entra ID beyond basic end-user support

• Experience with Salesforce Service Cloud or another enterprise ticketing platform

• CompTIA A+, Microsoft Endpoint Administrator, or similar certifications

• Experience supporting a consulting, professional services, or other fast-moving organization

• Driver’s license and access to a vehicle for occasional local shipping runs

Who Will Thrive in This Role You’re someone who closes the loop. If a start date changes, you catch it. If a laptop hasn’t come back, you follow up. If a ticket starts going quiet, you keep it moving.

You’re equally comfortable helping someone troubleshoot an issue, preparing a stack of laptops for incoming employees, or digging into a problem to understand why it keeps happening.

You also know when not to solve something yourself. You follow established processes, recognize when something needs to be escalated, and understand the importance of protecting access and security.

Most importantly, you have a roll-up-your-sleeves mentality. You notice things that could work better and help improve them. As you grow in the role, you’ll have the opportunity to take increasing ownership of Unify’s onboarding, offboarding, device, and IT support operations.

Please note before applying: This role requires in-office presence in Kirkland, WA, five days a week. There is no hybrid or remote option for this position. Candidates must be legally authorized to work in the United States on an ongoing basis without current or future employer sponsorship. Unify cannot sponsor or assume sponsorship of an employment visa for this role, including H-1B sponsorship. Candidates whose continued U.S. work authorization will require future employer sponsorship will not be eligible for this position.