Tutor Intelligence
Technical Customer Engineer
- Compensation
- $80K–$135K / yr
- Location
- Watertown, MA, US
- Arrangement
- On-site
- Employment type
- Full-time
- Posted
- 29 September 2026 (2 days ago)
Checked 2 days agoApplications go to the employer, never to RoleSprint
About this role
Role and Responsibilities • Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments
• Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and partner with engineering on resolution
• Diagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysis
• Partner with our engineering team to execute technical improvements that benefit your customers — bringing context, prioritization, and field validation, rather than writing the code yourself
• Track the health and performance of your assigned fleet — uptime, reliability, throughput, customer satisfaction — and proactively act on signals
• Translate field reality into product insights for our engineering and product teams; be the voice of your customers in our internal roadmap conversations
• Partner with Account Executives on expansion conversations where customer success creates natural opportunities for growth
What you'll Bring • 2–5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar
• Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology
• Comfort working hands-on with both software and physical systems, especially in real-world operational environments
• Aptitude for developing deep working knowledge of complex technical systems built by others — you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomes
• Genuine relationship orientation — you take pride in being trusted by customers over time, not just in delivering projects
• Strong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leaders
• Willingness to spend meaningful time on-site at customer facilities
Nice to haves (zero or more) • Direct experience deploying or supporting robotics in production environments
• Background in warehouse, manufacturing, or other industrial operations
• Experience working closely with engineering teams to diagnose and resolve technical issues — bringing field context to engineering decisions
• Deep interest in robotics, automation, or the future of physical AI
Work location
- Watertown, MA, US
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About this listing
Advertised by Tutorintelligence and published on Lever, the applicant tracking system they use.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 29 September 2026, last checked 2 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.