Technical Field Specialist

Preparation Responsibilities: • Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests.

• Writing pilot project charters.

• Documenting and validating operational workflows.

• Conducting in-field operator training.

• Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity).

• Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation.

• Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems.

• Testing, troubleshooting, and resolving device and backend setup issues before pilot start.

• Performing triage and initial debugging of technical issues.

• Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff.

• Obtaining and configuring required devices for field operators.

In-Field Responsibilities: • Conducting trial runs to validate device performance and backend connectivity.

• Partnering with client staff to debug and resolve technical issues encountered in the field.

• Engaging Client Program Managers and Engineers when required.

• Leading and conducting in-field data collection activities.

• Providing frequent status updates during field operations.

• Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed.

• Triaging and debugging technical problems in real-time.

• Opening and tracking bugs with appropriate Client personnel.

Post-Operations Responsibilities: • Documenting and reporting on pilot results.

• Reporting downtimes, tool issues, and bugs affecting pilot performance.

• Sharing observations, feedback, and opportunities for process improvement and automation.

• Verifying successful data transfer to backend systems.

• Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution.

• Following up to close open bugs.

• Participating in data analysis and extraction as needed.

• Proactively identifying opportunities for program and workflow improvements.

Key requirements: • BA/BS degree or a minimum of 2–3 years of relevant testing or support experience.

• At least 1 year of QA testing or technical support experience with mobile applications.

• Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel.

• Knowledge of SQL and JavaScript is a plus.

• Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather.

• Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams.

• Demonstrated teamwork and collaboration skills.

• Professional demeanor and ability to represent the company appropriately.

• Comfortable working in a fast-paced environment.

• Valid driver’s license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls).

• Quick learner with the aptitude for understanding new technologies.

• Excellent organizational skills and strong attention to detail.

• Strong analytical and problem-solving abilities.

• Ability to meet deadlines and take ownership of assigned tasks.

• Capable of documenting testing results clearly and systematically.

• Ability to create or improve workflows and identify areas for operational improvement.