Appliance Service Technician - Delta (1026)

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.

We have everything except you Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment. You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s values.

As a Service Technician, you will: • Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration).

• Recommend and order required parts for effective repairs.

• Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards.

• Maintain a clean and organized vehicle and work environment.

• Provide professional and courteous service at all customer touchpoints.

• Use service manuals and bulletins to perform accurate diagnostics.

• Communicate repair findings clearly to customers and escalate concerns as needed.

• Follow all health and safety standards and maintain equipment in safe working conditions.

• Support junior apprentices and actively engage in training opportunities.

To be successful in this role you should: • Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC.

• Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable.

• Have a Valid Class 5 Driver’s License with a clean abstract.

• Have a “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair).

• Have CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT).

• Have a minimum of 3 years’ experience servicing major appliance brands.

• Have a proven mechanical aptitude and troubleshooting abilities.

• Experience with sealed system repairs (refrigeration units) is an asset.

• Have an exceptional communication, time management, and interpersonal skills.

• Be Detail-oriented with a customer-first attitude.

Why join Trail: • Extended Health Benefits

• Merit Performance

• Generous employee discounts

• Gym membership discount

• Professional Development Programs

• Employee Recognition Program

• Company events

• Paid Volunteer

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?