Technical Program Manager II

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

About the Role: TrueML Products is seeking a proactive Technical Program Manager II with a passion for leading Product and Technology initiatives from concept to launch. This position will report into the Sr. Director of Program & Operations as part of the Program Delivery team, and will collaborate closely with various teams across Product & Technology to deliver company strategic goals. The ideal candidate is an excellent facilitator, with a process improvement mindset, and a positive attitude. We are looking for someone with a strong technical program management background, specifically with a demonstrated ability to coordinate with cross-functional agile teams and deliver complex initiatives.

What You'll Do: • As a TPM, you’ll be the bridge between various teams in multiple time zones, working closely with people from Product, Engineering, Information Security, and Legal, driving the end-to-end delivery of new initiatives and programs.

• Ensure all work is represented in Jira, in alignment with Product & Technology standards- Track and communicate initiative progress against milestones to stakeholders and leadership. Collaborate with cross-functional teams to supervise dependencies, plan releases, and resolve blocked issues. Proactively identify and mitigate program risks, remove blockers, advance progress, and escalate to leadership where appropriate.

• Manage a variety of complex, cross-functional programs and lead planning and execution of high-impact programs for assigned teams

• Create and maintain the roadmap for assigned teams, collaborating heavily with the respective Engineering and Product leaders

• Manage team capacity and conduct impact analysis for requests to shift priority, presenting options against roadmap commitments

• General program management activities include but not limited to the following:

• Lead Agile/Scrum teams as a coach or scrum master, including Agile ceremonies (stand-ups, sprint planning, retro, etc)

• Build, lead, and supervise progress on release plans across multiple initiatives - prepare the project schedule, define the milestones, and develop project plans and playbooks.

• Champion operational change and process - exhibit leadership through composure and positive attitude. Influence teammates to adopt change.

• Promote and evolve the company’s processes to enable closer synchronization between Product & Technology and the business.

Who You Are (Qualifications): • Program Management Experience. 2-5 years experience in program management in software development delivery teams

• Knowledge of Process. Understanding of software development processes and knowledge of the Agile SDLC process. Ability to put together release plans for multiple cross-functional team releases, identifying and tracking cross-team dependencies. Solid ability to construct release plans where minimal data is available and many assumptions have to be made. Able to measure convergence on key milestones/launch dates with the capability of identifying and framing tradeoff options when required and driving timely decisions. Solid ability to build processes and implement new process optimizations while delivering program commitments in parallel. Strong Jira administration and tooling experience is a bonus

• Knowledge of Product/Technology. Broad domain knowledge of product and technology with a solid understanding of system integration across product ecosystem. Ability to navigate contending product and technical priorities while identifying options and trade-offs as needed. Able to identify areas of risk and mitigation options

• Cross-team coordination and collaboration. Ability to collaborate and coordinate with multiple team members to clearly define outcomes, create plans, qualify success, and mitigate risks. Strong interpersonal and relationship-building skills. An ability to adapt quickly to changes in business requirements and work in an agile environment.

• Communication. Succinct, clear verbal and written communication with the ability to effectively communicate technical information to non-technical audiences. Ability to communicate effectively with both technical and non-technical audiences. Possesses strong analytical and critical thinking skills. Experience working across multiple time zones is preferred

• Leadership. Ability to lead multiple large cross-functional programs and releases. Able to provide thought leadership and persuade teams to follow proposed guidance

• Hold a Bachelor's Degree (or have relevant, recent, and commensurate professional experience)

Recruiting Fraud Notice: We’re aware of fraudulent recruiters posing as TrueAccord or TrueML and contacting job seekers. To protect yourself, here’s how our real hiring process works: Official channels only. Our recruiters email only from @trueaccord.com [If you’ve received an InMail, you should verify the recruiter’s @trueaccord.com email] No payments or financial info during hiring. We will never ask you to pay fees, buy equipment, or share banking information during the hiring process. No text or chat-app interviews. We do not conduct interviews by text message or messaging apps. No “portals” or access keys. We do not send PDF portals or access keys, or ask for passwords or login credentials. No resume services. We will never require an “ATS-friendly” resume rewrite or recommend paid resume services. If someone contacting you on our behalf does any of the above, it is fraud. Stay safe: Don’t open attachments, click links, or share personal information. Report the message as phishing to your email provider, and report fake profiles to LinkedIn. Not sure? Verify by emailing recruiting@trueaccord.com before responding. If you’ve already shared information with suspected scammers: Contact your bank, visit identitytheft.gov, and report the fraud at reportfraud.ftc.gov or ic3.gov.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.

Our Dedication to Diversity & Inclusion

TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.