Service Technician

SUMMARY:

The Service Technician performs repairs on customer furniture. Determines parts required and does minor touch-up on metal and wood furniture.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This job description in no way states or implies that these are the only duties to be performed by the incumbent. The individual will be required to follow any other instructions and to perform any other duties requested by his/her supervisor. Essential duties and responsibilities may include, but are not limited to the following:

Work Process & Quality

· Communicate with Service Scheduler to ensure complete understanding of required service.

· Ensure vehicle is equipped with proper tools and parts to complete service.

· Complete each day assigned service task.

· Complete all paperwork each day.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge of:

· Basis tools i.e. drill, screwdriver, etc. and how to use them.

· Mechanical assembly.

Ability to:

· Read, write, and communicate orally in English.

· Read, comprehend, and carry out written instructions.

· Perform mathematical computations such as addition, subtraction, multiplication and division.

· Understand and follow work rules, i.e. being punctual to work taking breaks at approved times, completing work assignments, following direction, etc.

· Understand and follow safety rules and procedures.

· Communicate with customers, third party representatives, vendors, and company employees in a consistently clear, polite, and professional manner.

· Work as an effective member of a team.

· Take ownership for assignment results and follow through the accurate and timely completion.

LICENSES/CERTIFICATES:

California Class C Driver’s License.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

The employee must meet the physical demands described below to successfully perform the essential functions of this position.

· Communicate orally with management, co-workers and the public in face-to-face, one-on-one and group settings.

· Use a radio/cell phone for communication.

· Use office equipment copier and fax machine.

· Walk long distances periodically throughout the day.

· Hearing and vision within normal ranges.

· Push or pull furniture 5lbs – 25lbs

· Lift and load furniture 5lbs – 25lbs

· Utilize equipment and tools for furniture delivery, assembly, and repair, i.e. screwdriver, drill, etc.

· Work with fluctuating and sometimes extended schedule that may include early start times, evenings, and weekend assignments.

· Report to work with a neat and clean appearance that adheres to company guidelines, and wear a company-approved uniform at all times.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.