Field Technician- Atlanta

Responsibilities • Visit residential customer sites to measure each window, door, sliding glass door opening as needed

• Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements

• Support pricing process by providing accurate measurements and assessments for labor/materials

• Review installation project/process with customers

• Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions

• Execute change order specifications

• Maintain service parts inventory and equipment

• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders

• Fulfill service appointment specifications

• Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.

• Maintain proficiency to do all tasks of the position.

• Maintain a substantive knowledge of product, install techniques, and construction basics

• Maintaining a driving record that meets company’s insurance standards

• Ability to use an extension ladder in a safe manner to measure windows and perform services

• Must be able to pass EPA certification and follow EPA Regulations

• Knowledge of local permit/license/historical/HOA requirements

Qualifications • High School Diploma, GED, or equivalent

• 2+ years professional experience measuring replacement windows

• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects

• Valid Driver’s License

Preferred Qualifications • Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred

• Capability to navigate various applications on an iPad

• Customer-centric mindset

• Superior time and project management skills

• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

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