WorkWave
Implementation Specialist
- Location
- Melbourne, VIC, AU
- Arrangement
- Remote
- Employment type
- Full-time
- Posted
- 12 November 2026 (3 days ago)
Checked 2 days agoApplications go to the employer, never to RoleSprint
About this role
WHAT YOU'LL DO: • Technical Consultancy & Implementation: Deliver high-quality technical consultancy and implementation services in line with the contract and Statement of Work (SOW), ensuring a consistently positive customer experience.
• Data Migration & Integration Validation: Manage data preparation, mapping, and migration activities while executing UAT and test scenarios to confirm solutions and integrations perform accurately prior to go-live.
• Implementation & Configuration Support: Partner with senior implementation leads to execute project tasks, software configuration, and system validation across active client deployments.
• Project Governance & Risk Tracking: Track implementation progress alongside project leads, complete stage-gate task lists within agreed SLAs, and proactively highlight risks or issues that could impact delivery timelines.
• Customer Enablement & Adoption: Communicate clearly with clients regarding project requirements, delivering hands-on training and guiding them through business process improvements and technology adoption.
• Cross-Functional Collaboration: Partner closely with Sales and Customer Success colleagues to ensure seamless project handovers, smooth onboarding, and timely escalation of commercial expansion opportunities.
• Product Mastery & Standards: Maintain strong working knowledge of WorkWave products, delivery methodologies, and company policies, representing WorkWave professionally at all times.
WHAT YOU'LL BRING: • Implementation Experience: 2+ years of experience conducting software implementations within a SaaS environment, with a strong grasp of data migration, mapping, and UAT workflows.
• Client Training & Enablement: Proven ability to train clients on new software platforms and updated operational processes.
• Domain & System Familiarity: Experience with Finance, Enterprise Resource Planning (ERP), and/or Payroll systems is advantageous, as is familiarity with the Cleaning, Facilities Management, or Security industries.
• Stakeholder & Priority Management: Demonstrated ability to manage stakeholder expectations and conflicting priorities while maintaining perspective, accuracy, and composure.
• Situational & Commercial Awareness: Strong judgment to escalate delivery risks appropriately to management and spot additional commercial opportunities during client engagements.
• Communication & Professionalism: Exceptional written and verbal communication skills with a commitment to high standards of professional conduct and teamwork.
• Education: A Bachelor’s degree in IT or a business-related field is desirable (no specific licences or certifications required).
Work location
- Melbourne, VIC, AU
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About this listing
Published on Lever under the board identifier Workwave, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 12 November 2026, last checked 2 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.