Employee Relations Specialist

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

The Employee Relations Specialist provides vital administrative, legal, and general human resources support to the HR Business Partner and assigned personnel or units. This role assists with staffing, retention, orientation, performance management, and employee relations while ensuring HR policies are consistently applied. A significant portion of this role focuses on mitigating legal risks by directly handling labor relations matters, end-to-end documentation, and representing the company in external legal and administrative proceedings.

Duties & Responsibilities • Provide foundational support to the HRBP in working closely with employees to improve work relationships, build morale, increase productivity, and enable retention.

• Draft, manage, and execute end-to-end filing of documentation for disciplinary actions, administrative cases, and employee relations incidents.

• Represent the company by physically attending DOLE/NLRC mediation, arbitration, and court hearings.

• Manage the filing of police reports and coordinate with local authorities on behalf of the company when necessary.

• Handle HR systems, physical and digital documents, and day-to-day employee queries.

• Address employee concerns and issues, assist in investigating complaints, and ensure compliance with employment laws and labor relations matters.

• Support the development and implementation of HR policies, guidelines, programs, and practices in employee relations, organizational development, compensation and benefits, and performance management.

• Assist in analyzing HR data (e.g., performance reviews, sales targets) to identify trends and assess performance. Help facilitate organizational change initiatives, employee engagement activities, and development programs.

Qualifications • Bachelor's degree in Psychology, Management, and other related degree programs.

• 3+ years of work experience in an HR Generalist, HR Specialist, or similar support role (supporting the 5+ years requirement of the senior HRBP role).

• Previous experience transacting with DOLE or NLRC in handling labor disputes and employee grievances is strictly required.

• Strong working knowledge or exposure to software technology, telco, or the IT industry.

• A high degree of professionalism, propriety, and morale.

• Neutral and able to think critically in situations that are otherwise complicated in nature.

• Ability to prioritize and effectively manage day-to-day requests while supporting a broader strategic people agenda.

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.