Purple Team
Customer Support Specialist with Japanese
- Location
- Japan, JP
- Arrangement
- Remote
- Posted
- 22 September 2026 (8 days ago)
Checked 8 days agoApplications go to the employer, never to RoleSprint
About this role
Purple Technology, a Czech outsourcing company specializing in services for partners in the FinTech industry, is currently seeking a Customer Support Representative fluent in Japanese for JST working hours. The primary role involves delivering customer support in a financial-related service and handling client inquiries through email, chat, and contact forms. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Fintokei, our partnering company, focuses on identifying talented and passionate traders, offering them the opportunity to trade with substantial capital at a fraction of the usual fee.
WHAT YOU WILL WORK ON: • Communication with clients (via email, chat, contact forms) and handling their inquiries, requests, and complaints — this will be the biggest part of the role.
• Preparation of detailed and content-rich responses.
• Processing requests according to the relevant manual for the specific process.
• Testing new products and features before release, and reviewing Japanese translations.
• Keeping FAQs and news content up to date, and fine-tuning our chatbot's answers.
• Reporting any issues and errors to the Team Leader or the relevant department, including emergencies such as server downtime or failed transactions.
• Working with trading platforms and simulating reported issues in the platform.
• Transcription of Japanese names into latin characters.
• Communication with relevant internal departments in the company (Slack, e-mail).
WHAT WE EXPECT FROM YOU: • Experience with some form of customer service
• Native Japanese speaker (N1 level) with strong written communication skills, and fluent in English at a minimum B2 level
• Ability to work JST hours (Mon–Fri, 9:00–17:00) on a long-term, fixed basis
• Computer literacy and technical proficiency
• Can-do attitude and proactivity
• Ability to communicate clearly, concisely , and in a friendly, empathetic manner to both clients and colleagues
• Willingness to educate oneself and increase knowledge about trading platforms, including using AI tools to work faster and smarter
• Enthusiasm to join a remote team within a multicultural company
HAVE WE CAUGHT YOUR ATTENTION?
Maybe we didn't hit the bullseye with your situation, but if you've found something in common with us, get in touch. Send us through the form: - Your resume - LinkedIn profile is fine too. - A cover letter - tell us more about yourself and why you're interested in us. Put some effort into it, as it often helps us decide who to prioritize meeting with.
Work location
- JP
Related jobs
Ready to make a decision?
This role is either worth your time or it isn’t.
Analyze the posting against your experience, see the gaps clearly, and build the right materials only if the opportunity makes sense.
Nothing is submitted automatically. You choose what happens next.
About this listing
Published on Lever under the board identifier Purple Technology, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 22 September 2026, last checked 8 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.