Manager, Technology and Cyber Awareness, Training and Enablement

Purpose: The Manager, Technology & Cyber Awareness, Training and Enablement is responsible for managing the day-to-day operational execution of PPFA's enterprise technology enablement programs, including technology adoption, cybersecurity awareness, workforce readiness, learning operations, knowledge management, communications, and responsible AI enablement initiatives.

This role serves as the operational lead for multiple enablement workstreams and is responsible for coordinating activities across stakeholders, managing recurring program functions, maintaining critical learning and knowledge resources, and ensuring the consistent delivery of awareness, training, communications, and adoption services that support organizational readiness and successful technology adoption.

The Manager establishes and maintains operational processes, coordinates priorities across multiple initiatives, identifies opportunities for continuous improvement, and helps ensure technology, cybersecurity, and responsible AI programs are delivered effectively, consistently, and at scale.

Working closely with the Director, Tech & Cyber Awareness, Training and Enablement, the Manager helps translate strategic priorities into operational plans, manages day-to-day program execution, and supports the successful adoption of enterprise technologies across the National Office.

Delivery: The Manager will be responsible for managing the operational execution of PPFA's enterprise technology enablement programs through the following core functions:

• Leading Learning & Workforce Enablement through the delivery and administration of technology, cybersecurity, and responsible AI learning programs.

• Advancing Responsible AI & Cybersecurity Awareness by managing awareness, education, workforce engagement, and supporting responsible AI and cybersecurity initiatives.

• Managing Knowledge & Digital Resources by maintaining technology, cybersecurity, and AI content across intranet sites, knowledge resources, and self-service documentation.

• Driving Communications & Change Management by planning and executing communications that support technology, cybersecurity, AI, and enterprise change initiatives.

• Supporting Onboarding & Employee Readiness by coordinating technology and cybersecurity onboarding resources, orientation, and workforce readiness.

• Managing Program Operations by coordinating planning, reporting, stakeholder engagement, and continuous improvement across technology enablement programs.

• Supporting TSS Team Operations through internal communications, team engagement, and knowledge sharing.

• Other duties and responsibilities as assigned.

Engagement: • Serve as a key operational partner to the Director, Tech & Cyber Awareness, Training and Enablement, translating strategic priorities into operational plans and deliverables.

• Lead coordination efforts across stakeholders supporting technology adoption, workforce readiness, responsible AI enablement, and awareness initiatives.

• Build and maintain collaborative relationships with Technology Strategy & Services, Information Security, PC&E, Communications, and other National Office teams.

• Influence stakeholders across multiple departments to ensure timely completion of training, communications, knowledge management, and adoption activities.

• Coordinate with subject matter experts across Technology, Information Security, Privacy, Legal, Compliance, Operations, and HR to support enterprise enablement efforts.

• Facilitate stakeholder engagement activities that support successful technology adoption and organizational readiness.

• Recommend improvements to enablement programs, operational processes, communications approaches, and resource delivery models.

• Represent TSS in onboarding, awareness, training, and enablement activities and serve as a trusted operational resource for staff navigating technology and AI-related changes.

• Foster a collaborative, service-oriented approach that promotes engagement, trust, and organizational readiness across the enterprise.

Knowledge, Skills and Abilities (KSAs): • Bachelor's degree in Information Technology, Cybersecurity, Business, Communications, Education, Organizational Development, or a related field, or an equivalent combination of education and relevant experience.

• 3–5 years of experience in technology and cybersecurity enablement, learning operations, workforce readiness, communications, knowledge management, organizational change management, training, or related functions.

• Experience managing operational workstreams, coordinating priorities, and driving execution across multiple initiatives.

• Demonstrated ability to coordinate cross-functional activities involving multiple stakeholders, competing priorities, and recurring deliverables.

• Strong written and verbal communication skills with the ability to translate complex technical concepts into clear, accessible, and actionable content.

• Experience administering learning programs and learning management systems, including content management, reporting, learner communications, and program operations.

• Experience managing intranet content, knowledge repositories, resource libraries, and self-service information resources.

• Demonstrated ability to establish operational processes, maintain governance standards, and improve program effectiveness.

• Experience supporting workforce adoption of technology, cybersecurity awareness programs, responsible AI education initiatives, or organizational change efforts.

• Ability to analyze participation, engagement, and adoption metrics and use insights to recommend improvements.

• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously. Experience influencing stakeholders and coordinating work across teams without direct authority

• Familiarity with organizational change management, technology adoption methodologies, employee engagement strategies, or workforce enablement programs.

• Familiarity with emerging technologies, including generative AI tools and AI-enabled workplace technologies.

• Strong customer service orientation and commitment to creating positive employee experiences.

• Ability to exercise sound judgment, maintain confidentiality, and manage sensitive information appropriately.

• Commitment to accessibility, inclusive communication practices, continuous learning, and PPFA's values around privacy, security, diversity, equity, and responsible technology use.