Senior Customer Success Manager - US

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Responsibilities:  • Establish and maintain relationships with key decision makers within assigned accounts

• Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.

• Ensure client reference ability to support the Sales organization in expansions and closing processes

• Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.

• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.

• Identify and manage escalations for successful resolution by driving internal and external team action items

• Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals

• Know the market and maintain a good knowledge of all key competitors

• Be responsible for renewal, health and risk forecasting and reporting on your client portfolio

• May be required to support additional products/brands as needed.

Requirements:  • Experience negotiating and closing customer contracts (renewals & expansion)

• History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent

• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

• Experience working in a development, testing or data management environment

• Must work within a team environment with sales, field services and delivery teams

• Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations

• Must be able to travel at times

• Builds no-code automations; documents guardrails

• Designs and maintains simple no-code or low-code automations using approved AI and workflow tools to eliminate repetitive tasks and reduce cycle time.

• Documents AI-assisted workflows, including assumptions, review steps, and human-in-the-loop controls.

• Applies ethical judgment, bias awareness, and compliance checks when automating decisions or recommendations.

AI Fluency: Level 1: Basic AI User (Foundation) - Uses approved AI tools to support daily work, writes basic prompts, and reviews outputs for accuracy while following security, privacy, and Responsible AI guidelines.

OR

Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

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