Paytm Payments Services
Service Account Operation - Noida - Sales Operation
- Location
- Uttar Pradesh, IN
- Arrangement
- On-site
- Employment type
- Other
- Posted
- 9 October 2026 (about a month ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
Job Summary As a Service Account Operations professional, you will be the backbone of the merchant lifecycle at Paytm. You will manage the backend operations for high-value service accounts, ensuring seamless onboarding, technical troubleshooting, and ongoing service excellence. Your goal is to bridge the gap between business development and technical resolution to ensure zero downtime for our merchant partners.
Key Responsibilities Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory documentation is compliant with RBI guidelines. Stakeholder Coordination: Work closely with Key Account Managers (KAMs), Product, and Tech teams to resolve complex merchant queries and system bugs within the defined TAT (Turnaround Time). Service Monitoring: Monitor the health of payment services (Qr Codes, Edc Machine, Soundbox) and proactive alert management for service downtimes or high failure rates. Reconciliation & Payouts: Assist the finance team in merchant reconciliation, ensuring that settlements are accurate and payouts are processed on time. SOP Maintenance: Create and update Standard Operating Procedures (SOPs) for account operations to improve team efficiency and service quality.
Required Skills & Qualifications Education: Bachelor’s degree (B.Tech, BBA, or B.Com preferred). Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot Tables) for data analysis. Industry Knowledge: Understanding of the Fintech ecosystem, including Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).
Work location
- Uttar Pradesh, IN
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About this listing
Published on Lever under the board identifier Paytmpayments, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 9 October 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.