Paytm Payments Services
Merchant Helpdesk- Associate (Technical) - Noida
- Location
- Uttar Pradesh, IN
- Arrangement
- On-site
- Employment type
- Other
- Level
- Entry level
- Posted
- 31 August 2026 (about a month ago)
Checked 11 days agoApplications go to the employer, never to RoleSprint
About this role
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team: Will be a part of Paytm Payments Services Limited Team for Merchant Ops (Online)- MHD
About the role: Working as a SPOC in conjunction with the internal Online Merchant’s Tech/Success Rate Team for Online & Enterprise Merchants in troubleshooting daily issues & providing resolution within defined SLA’s. Acknowledge and respond to Merchant tickets raised & providing end to end resolution within the defined SLA’s. Track open issues and update Merchants/ Internal Stakeholders as needed.
Expectations/ Requirements:-
● Troubleshoot production issues to find the root cause and find solutions that may be related to product configurations, server issues, or coding defects ● Acknowledge and respond to tickets submitted via following the defined SLA’s ● Act as a liaison between the client, and engineering teams to find quick and meaningful resolutions to technical issues. ● The individual will be working along with his Team, Paytm Product, Tech, and Business Team to understand different product suites and their implementation. ● Perform regular monitoring of production systems. ● Track open issues and update clients as needed. ● Payments Gateway and Integrations knowledge is a plus (API and SDKs) ● Able to Analyze Transaction Failures, Payment Flows, API Issues & Staging Issues. ● Excellent team player with strong interpersonal skills and be able to interact with multiple internal teams / Key account managers/ Customers. ● The individual must have a good understanding of IT terminology and concepts with up-to-date technical knowledge and an in-depth understanding of any coding language ● The individual must be able to work in a 24*7 environment ● A creative and dedicated individual who will fit with our collaborative culture ● Cohesively work with a lot of people, across functions and teams every day ● Smart thinking and clear communication ● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant! ● Educational Qualification: BCA/BSc CS/BE-CSE/ B.Tech-CSE/ MCA/ M.Tech-CS. ● 1 year to 3years of relevant experience in Applications & Production Support.
Superpowers/ Skills that will help you succeed in this role :-
● High level of drive, initiative and self-motivation ● Good knowledge of APIs ● Good knowledge of SQL ● Good knowledge of Linux environment. ● Basic knowledge of Java or any object-oriented language. ● Ability to balance and prioritize work. ● Strong analytical and debugging skills. ● Excellent multitasking skills and communication skills - both verbal and written. ● Ability to understand architectural designs. ● Ability to work under high-pressure and agile environment. ● Ability to work independently and as part of a team. ● Open to work in weekends/non-working hours whenever required. ● Ability to take internal and external stakeholders along ● Understanding of Technology and User Experience ● Love for simplifying ● Growth Mindset ● Willingness to experiment and improve continuously
Why join us? ● A collaborative output driven program that brings cohesiveness across businesses through technology ● Improve the average revenue per use by increasing the cross-sell opportunities ● A solid 360 feedback from your peer teams on your support of their goals ● Respect, that is earned, not demanded from your peers and manager
Work location
- Uttar Pradesh, IN
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About this listing
Published on Lever under the board identifier Paytmpayments, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 31 August 2026, last checked 11 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.