Paytm
Hotel Operations - Executive/Senior Executive - Paytm Travel
- Location
- Uttar Pradesh, IN
- Arrangement
- On-site
- Employment type
- Other
- Level
- Senior
- Posted
- 14 September 2026 (16 days ago)
Checked 16 days agoApplications go to the employer, never to RoleSprint
About this role
About Us Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology.
Job Summary We are looking for a CST Associate (Individual Contributor) to join our Customer Experience team within the CST Travel business. Ideal candidates come from hotel / hospitality customer support — front office, guest relations, reservations, hotel contact centre, or hotel OTA support — and can deliver calm, clear service across phone, email, chat, and social.
Key Responsibilities Customer Experience Deliver exceptional service across phone, email, chat, and social channelsHandle customer queries and complex cases with empathy, clarity, and closureEscalate thoughtfully when needed and follow through to resolutionSpot recurring issues and share feedback with leads / stakeholdersUse CRM and customer-service tools effectively to document and resolve cases Day-to-day operations Meet quality, productivity, and SLA expectations for the queue you ownFollow SOPs / playbooks and flag gaps that slow the team downCollaborate with internal partners (as guided) to unblock customer issuesStay updated on process changes and apply them accurately Travel platform support (trainable) Support booking and post-booking journeys on our travel platform (with training)Learn and apply processes for modifications, cancellations, refunds, and related checksWork confidently with CRM and travel ops tools used by the CST team
Qualifications (must-have) 1–3 years of hands-on customer support / guest service experienceBackground preferred from hotels or hospitality (front office, reservations, guest relations, hotel contact centre, hotel OTA / travel-hotel support, or similar)Strong communication, problem-solving, and ownership as an individual contributorComfort with CRM tools and multi-channel support (phone / email / chat)Willingness to learn travel-domain processes and tools quickly
Good to have Prior OTA, travel marketplace, customer-support exposure Hotel booking / modification / cancellation / supplier-coordination experience on digital platforms
Why Join Us A collaborative, output-driven program that connects businesses through technologyImprove average revenue per user by increasing cross-sell opportunitiesStrong 360 feedback from peer teams on how you support their goalsRespect that is earned, not demanded, from peers and managers
Compensation If you are the right fit, we believe in creating wealth for you. With 500 mn+ registered users, 21 mn+ merchants, and deep ecosystem data, we are uniquely placed to democratize credit for deserving consumers and merchants — and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be part of that story.
Work location
- Uttar Pradesh, IN
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About this listing
Published on Lever under the board identifier Paytm, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 14 September 2026, last checked 16 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.