SunSource
INSIDE SALES & CUSTOMER SERVICE
- Location
- US
- Arrangement
- On-site
- Employment type
- Other
- Posted
- 4 November 2026 (11 days ago)
Checked 10 days agoApplications go to the employer, never to RoleSprint
About this role
Ford-Gelatt, a SunSource Company and leading distributor of process pumps and components in the fluid process market, is currently seeking a Customer Service Representative in Baton Rouge, LA We're looking for an energetic, self-driven and technically inclined individual to join our inside sales team. In this role, you will be responsible for: * Providing outstanding service to our customers and support to the outside sales staff * Answering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systems * Develop pump proposals and become a product expert on assigned product lines *Specialize in parts for our equipment. Assist customers with identifying parts they require and provide quotations * Focus on other products in the larger SunSource catalog and help drive business growth on these products * Enter orders in our order handling system after review of customer order to confirm consistency with our proposal * Develop working relationships with our suppliers' factory personnel * Develop relationships with our customers so that they think of our Company first for their rotating equipment needs * Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application specialist or Manager * Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines * Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process * Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with our products * Participating in Inside sales quote followup activities and outbound calling
Preferred Education & Experience: * Associates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experience * Working knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitude * Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages * Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)
Work location
- LA 70809, US
Related jobs
Ready to make a decision?
This role is either worth your time or it isn’t.
Analyze the posting against your experience, see the gaps clearly, and build the right materials only if the opportunity makes sense.
Nothing is submitted automatically. You choose what happens next.
About this listing
Published on Lever under the board identifier Sunsrce, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 4 November 2026, last checked 10 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.