SunSource
Customer Service / Inside Sales Representative - Industrial Distribution
- Location
- US
- Arrangement
- On-site
- Employment type
- Other
- Posted
- 21 August 2026 (about a month ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
Are you looking for an opportunity to grow within a successful and expanding organization? Join SunSource, one of the nations leading distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.
We are currently seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers. The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.
Essential Functions • Build and maintain strong relationships with customers and internal sales teams.
• Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
• Enter customer orders into the ERP system with a goal of 100% accuracy.
• Prepare and enter quotes into the ERP system or shared directories.
• Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
• Expedite orders as needed to meet delivery commitments.
• Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
• Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.
Experience, Education and Skills • High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).
• 2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.
• Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
• Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).
• Strong analytical, mathematical, and mechanical aptitude.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Calm under pressure, with sound judgment and decision-making abilities.
• Demonstrates integrity, professionalism, and ethical standards.
We Offer • Competitive compensation plan
• Medical, dental, vision, and 401(k) benefits
• Paid vacation and holidays
• Tuition reimbursement and ongoing training opportunities
• A national distributor with a local presence, representing quality manufacturers
• A collaborative team environment that encourages professional growth and development
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy
Work location
- NY 14040, US
Related jobs
Ready to make a decision?
This role is either worth your time or it isn’t.
Analyze the posting against your experience, see the gaps clearly, and build the right materials only if the opportunity makes sense.
Nothing is submitted automatically. You choose what happens next.
About this listing
Published on Lever under the board identifier Sunsrce, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 21 August 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.