Service Consultant

About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if... You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson. You want the opportunity to earn based on your performance! You want to grow your career in an automotive service team - learning the ropes of a busy workshop with a supportive team behind you.

About the role As Service Consultant, you'll be a key link between our customers and our workshop. You'll help assess vehicles, prepare quotes, recommend extra work where it's genuinely needed, and keep customers in the loop until their car is ready to go. Working alongside our Central Bookings team and Workshop Controller, you'll build your skills in a role where honesty and great service go hand in hand.

What you'll be doing • Preparing accurate, transparent quotes using our pricing schedule and agreed markup.

• Reviewing vehicle condition, mileage and service history to recommend additional work where it's genuinely needed.

• Explaining quotes to customers, getting approval for any changes, and keeping them updated on progress.

• Walking customers through the work carried out when they collect their vehicle.

• Issuing accurate invoices and processing payments in line with what was agreed.

• Checking completed work matches the agreed scope before the vehicle is released.

• Supporting other hub teams on an ad hoc basis.

What you'll bring to Splend • Exposure to an automotive or vehicle servicing environment - e.g. a dealership, workshop, parts counter, tyre or fitment centre, or fleet or car rental.

• A good understanding of how vehicles work and common servicing items.

• Customer service experience in a face-to-face, fast-paced setting.

• Confidence using (or learning) quoting, CRM and invoicing systems.

• An honest, customer-first approach - you'd never recommend work a customer doesn't need.

• Bonus points if you've quoted or upsold in an automotive or trade services setting.

Benefits & Support 💰 Bonus scheme: Opportunity to earn based on your performance 🎂 Your birthday off, because the day should be about you 🏡 Hybrid working for Group Support Office roles 💭 Free, confidential counselling through our Employee Assistance Program 🚘 Novated leasing on EVs with a 15% contribution from Splend 🤝 A $2,000 cash reward when you successfully refer great people to Splend 🎉 Social activities to have fun and connect with your colleagues

Coming soon: new benefits arriving January 2027! 👶 Family support: a top-up to parental leave pay 🩺 Your health covered: a fully funded Everlab health check, with paid time off to attend 🔋 Recharge Days: dedicated time off for our Hub teams 📚 Time to grow: paid study leave for courses that help you grow at Splend 🏆 Milestone moments: celebrating your years of service with us 🚗 Only at Splend: use a car from our fleet free of charge for up to 14 days a year

Our Process Intro with our Talent team to understand your background, aspirations, and answer your questions.