Sila Services
Customer Service Representative
- Location
- Littleton, MA, US
- Arrangement
- On-site
- Employment type
- Full-time
- Posted
- 14 August 2026 (about a month ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
Customer Service Representative Nashoba Air & BoilerWorks – Littleton, MA $21–$25/hour | Full-Time | On-Site Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you! At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow. We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of. What You’ll Do Answer incoming calls and provide an awesome customer experience Schedule appointments and help customers get the service they need Listen to customer concerns, ask the right questions, and find solutions Handle multiple calls and priorities without losing the details Follow up with customers as needed Help identify opportunities for additional services Keep accurate customer information and notes in our system Work closely with our dispatchers, technicians, and office team Learn our services so you can confidently answer customer questions Keep things moving when the phones get busy! What We’re Looking For Great phone presence and customer service skills Strong verbal and written communication Someone friendly, positive, and professional Ability to stay calm with an upset or frustrated customer Excellent organization and attention to detail Comfortable multitasking in a busy, fast-paced office Basic computer skills and the ability to learn new systems quickly Dependable, self-motivated, and ready to jump in Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus! Schedule Monday–Friday, 7:30 AM–4:30 PM Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months) This position is 100% on-site in Littleton, MA. It is not remote or hybrid. What You’ll Get $21–$25/hour Medical, dental, and vision insurance 401(k) with company match Paid time off Paid training Parental leave Referral program Professional development and opportunities to grow If you’re great with people, can handle a busy phone, and want to work somewhere you’re appreciated — come join Nashoba!
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Work location
- Littleton, MA, US
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About this listing
Published on Lever under the board identifier Sila, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 14 August 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.