Customer Service Representative

Customer Service Representative

Allied Experts – Cherry Hill, NJ

Join a Team That Makes a Difference

At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.

This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

• Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.

• Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

• Paid Time Off

• 401(k) Plan with Company Match

• Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.

• Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training.

• Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

What You'll Do

• Convert incoming customer calls into booked service appointments

• Make outbound calls to existing customers to schedule appointments and follow up on service needs

• Deliver exceptional customer service while promoting Allied Experts’ services and solutions

• Resolve customer concerns professionally and efficiently

• Maintain accurate customer records and update information in company databases

• Communicate effectively with dispatch and management teams to ensure a seamless customer experience

• Participate in ongoing training and professional development opportunities

• Meet performance goals in a fast-paced, metrics-driven environment

What We're Looking For

• Previous customer service, call center, or dispatch experience preferred

• Strong communication and active listening skills

• Comfortable handling both inbound and outbound calls

• Sales experience or the ability to confidently recommend services is a plus

• Strong multitasking and organizational abilities

• Attention to detail and accuracy in data entry

• Ability to remain professional and positive in a fast-paced environment

• Self-motivated with a strong work ethic and team-first attitude

• Experience with ServiceTitan is preferred but not required

Why Join Allied Experts?

• Supportive team-oriented culture

• Paid training and opportunities for professional growth

• Stable, full-time opportunity with a growing company

• Fast-paced environment where your contributions make an impact

• Opportunity to develop customer service, communication, and sales skills

Work Environment

This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.

Schedule

This is a full-time position with a consistent schedule and opportunities for growth within the company.