Sila Services
Customer Service Representative
- Compensation
- $22–$24 / hr
- Location
- Frederick, MD, US
- Arrangement
- On-site
- Employment type
- Full-time
- Posted
- 8 September 2026 (22 days ago)
Checked 21 days agoApplications go to the employer, never to RoleSprint
About this role
Tristate Home Services || Frederick, MD
TriState Home Services — Frederick, MD
At TriState Home Services, we give skilled professionals the opportunity to focus on what they do best—taking care of customers and delivering quality work.
You’ll have steady demand, strong support from dispatch and operations, and opportunities to continue building your skills and career. We’re looking for dependable, customer-focused people who want to be part of a team that values professionalism and accountability.
Job Description
We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.
Job Duties
Answer incoming calls and provide a professional, friendly customer experience
Schedule service appointments and gather accurate customer information
Listen to customer concerns and ask the right questions to understand their needs
Handle multiple calls, tasks, and priorities in a fast-paced environment
Follow up with customers as needed
Identify opportunities for additional services and maintenance plans
Enter and maintain accurate customer information in company systems
Communicate with dispatchers, technicians, and other team members
Handle customer concerns calmly and professionally
Assist with administrative tasks and special projects as needed
Skills & Experience
1+ years of customer service, call center, or home services experience preferred
Excellent phone presence and communication skills
Strong organization and attention to detail
Ability to multitask and prioritize in a busy environment
Comfortable handling upset or frustrated customers
Basic computer proficiency and ability to learn new software quickly
Strong written communication skills
Dependable, positive, and team-oriented
HVAC, plumbing, electrical, or Service Titan experience is a plus
What Success Looks Like
Shows up ready to work and follows through on commitments
Takes pride in quality work and attention to detail
Communicates clearly with customers and teammates
Works safely and follows established processes
Takes ownership, solves problems, and is willing to keep learning
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Company-paid life and disability insurance
Paid training and professional development
Opportunities for career growth and advancement
Apply today to join Tristate Home Services as a Customer Service Representative!
Work location
- Frederick, MD, US
Related jobs
Ready to make a decision?
This role is either worth your time or it isn’t.
Analyze the posting against your experience, see the gaps clearly, and build the right materials only if the opportunity makes sense.
Nothing is submitted automatically. You choose what happens next.
About this listing
Published on Lever under the board identifier Sila, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 8 September 2026, last checked 21 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.