Sila Services
Customer Service Representative
- Compensation
- $20–$23 / hr
- Location
- Beltsville, MD, US
- Arrangement
- On-site
- Employment type
- Full-time
- Posted
- 3 September 2026 (27 days ago)
Checked 26 days agoApplications go to the employer, never to RoleSprint
About this role
Customer Service Representative (CSR)
Sila Heating, Cooling & Plumbing — Beltsville, MD
The best people do their best work when the operation behind them is strong.
At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.
What You'll Do
• Answer inbound customer calls for residential HVAC, plumbing, and electrical services
• Schedule service appointments using ServiceTitan
• Provide exceptional customer service while resolving customer questions and concerns
• Communicate clearly and professionally with customers, technicians, and office staff
• Maintain accurate customer records and detailed job notes
• Prioritize emergency calls and schedule technicians efficiently
• Promote maintenance memberships and additional services when appropriate
• Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
• Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
• Working knowledge of residential HVAC, plumbing, and electrical terminology
• Experience using ServiceTitan for scheduling, call booking, and customer management
• Excellent verbal and written communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask and stay organized in a fast-paced environment
• Ability to remain calm, professional, and empathetic while handling customer concerns
• Positive attitude and team-first mentality
• Strong sense of accountability and ownership
• Dependable attendance and punctuality
• Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
• Full-time, year-round position
• Medical, dental, and vision benefits
• Paid Time Off and paid holidays
• 401(k) with company match
• Ongoing training and career growth opportunities
• Supportive team environment with opportunities to advance
Why Sila Heating, Cooling & Plumbing ?
We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.
Apply today and become part of the Sila Heating, Cooling & Plumbing team!
Work location
- Beltsville, MD, US
Related jobs
Ready to make a decision?
This role is either worth your time or it isn’t.
Analyze the posting against your experience, see the gaps clearly, and build the right materials only if the opportunity makes sense.
Nothing is submitted automatically. You choose what happens next.
About this listing
Published on Lever under the board identifier Sila, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 3 September 2026, last checked 26 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.