Business Operations Manager

What You'll Be Doing • Serve as the primary point of contact for global teams and leadership on all matters relating to India business / office operations.

• Take overall ownership of business office operations, ensuring all business functions run smoothly and in line with company goals.

• Ensure office facilities and essential services (internet, power backup, security, housekeeping, etc.) are reliable and well maintained, with issues resolved promptly.

• Oversee vendor relationships and service contracts, holding vendors accountable to agreed service levels and costs.

• Define, document, and enforce operational processes, and ensure teams follow them consistently.

• Own the operations budget for the India offices, approving spend and monitoring costs against plan and budget.

• Manage urgent, sensitive, or unclear matters with discretion and sound judgement, ensuring clear communication, timely follow-up, and appropriate escalation.

• Partner with leadership to align priorities, drive accountability on action items, and implement operational initiatives that support the company's growth.

• Support stakeholders onboarding and operational coordination where the India team is involved, ensuring a consistent and professional experience.

• Deliver regular reporting and updates to leadership on the performance, risks, and priorities of India operations.

• Strengthen processes and documentation to reduce single-point dependencies and ensure operations remain consistent, scalable, and resilient.

• Provide leadership with clear and consistent visibility into global operations, including ongoing activities, operational challenges, risks, and escalations, ensuring timely communication and resolution of issues across regions.

• Take full ownership of assigned operational initiatives, challenges, and processes, driving them from identification through execution and resolution.

• Proactive Problem-Solving: Anticipate operational challenges, identify potential risks and bottlenecks, and proactively implement solutions before they impact business performance.

What You Bring • Bachelor's degree in business administration, management, commerce, or a related field; an MBA or Master's in Management is preferred.

• 5+ years of experience in business operations, office administration, or a related role, ideally within a professional services, IT, or consulting organization.

• 2+ years of experience in a managerial role, overseeing teams, vendors, or operational functions.

• Proven experience establishing or scaling business operations in a high-growth environment.

• Strong working knowledge of Indian statutory compliance and office administration, including labour law, PF/ESI, GST, and related processes.

• Proficiency with standard business tools, including Google Workspace or Microsoft Office, Slack, and spreadsheets.

• Exceptional organizational skills, with the ability to manage competing priorities in a fast-paced environment while maintaining composure.

• Excellent written and verbal communication skills in English, with experience collaborating with global teams across time zones.

• Sound judgement, discretion, and diplomacy in handling confidential and sensitive matters.

• Ability to work from our Noida office 5 days a week and travel to our Hyderabad office once a month.