E-commerce Operations Manager

This is the sole operations role for a children's consumer brand building out its Taiwan market, so you will own the operations function yourself rather than inherit an established team. The scope runs end to end: international import and product certification, inbound and outbound logistics, inventory planning, the D2C online store, and the operating rhythm behind customer experience. The core challenge is standing up reliable, data-driven operations in a lean environment: sharper demand forecasting, higher inventory turnover, and the automation and SOPs the function still needs. As sales channels expand, you will also assess warehouse capacity and lead cost improvement across inventory and logistics. The role is based in Taipei, Taiwan, and is hybrid.

What You'll Do • Own demand forecasting and inventory planning across all sales channels, continuously improving forecast accuracy, inventory turnover, and allocation while reducing stockouts and slow-moving stock

• Manage international ordering, import, and customs clearance, including product inspection and certification applications such as BSMI and NCC

• Run daily inbound and outbound operations, including shipping, receiving checks, and stock movements, and coordinate 3PL and logistics partners

• Assess warehouse relocation or expansion as inventory volumes grow, and lead cost improvement across inventory and logistics

• Operate the D2C store back office, maintaining orders, product, and inventory data

• Build SOPs, KPIs, and automation to raise efficiency across the operations function

Core Essentials • Around 5-10 years of experience in supply chain, logistics, or e-commerce operations

• Hands-on ownership across import, inbound/outbound, and inventory management, with the ability to run the full operations process independently

• Demonstrated experience in demand forecasting and inventory management

• Proven experience managing 3PL or external logistics vendors

• Strong Excel and data analysis skills, with the ability to turn operational data into concrete improvement proposals

• Comfortable with daily hands-on execution and able to work proactively and independently in a small team

• Able to read and write English to collaborate with an overseas headquarters

• Based in Taiwan

Bonus Skills • Hands-on experience with the Shopify back office

• Experience applying for product inspection and certification such as BSMI or NCC

• Multi-channel inventory experience across marketplaces such as Shopee or momo

• D2C online store background, or experience in process design, automation projects, or SOP building within a startup or small team

• Experience handling customer inquiries, after-sales service, returns, exchanges, or complaints