nahc.io
Senior Supply Chain & E-Commerce Fulfilment Lead
- Location
- Taipei City, TW
- Arrangement
- On-site
- Employment type
- Full-time
- Level
- Senior
- Posted
- 22 July 2026 (about 2 months ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
What You Will Do • End-to-End Operational Execution: Lead daily order fulfillment, cross-border freight routing, local customs compliance, and inventory allocation across DTC web properties and secondary retail streams.
• Vendor & 3PL Partnership Management: Oversee 3PL warehouse performance, SLA adherence, and outsourced logistics strategy while identifying cost-saving and workflow optimization opportunities.
• Customer Service Operations & Process Alignment: Standardize and manage localized customer support operations in line with global service playbooks and protocol guidelines.
• Post-Purchase & Customer Insight (VOC): Leverage Voice-of-Customer (VOC) data and after-sales analytics to refine return/repair workflows, improve service delivery, and feed quality insights back into regional product teams.
• Regulatory & Production Support: Manage localized regulatory compliance (including product certification, labeling standards, and inspection workflows) and support local sourcing/assembly processes where applicable.
• Process Optimization & Scalability: Lead continuous improvement initiatives across fulfillment pipelines, reducing operating costs while expanding bandwidth for brand growth.
What You Will Need • 10+ years of progressive hands-on experience in e-commerce operations, logistics, or supply chain execution within brand-owned channels.
• DTC & Warehouse Expertise: Deep understanding of DTC fulfillment cycles, warehouse/DC operational flows, and multi-channel distribution logic.
• Trade & Regulatory Knowledge: Practical understanding of import/export workflows, product compliance, labeling regulations, and local vendor coordination.
• Data-Driven VOC Management: Proven track record using customer feedback and after-sales metrics to drive operational and service improvements.
• Cross-Border Collaboration: Excellent written and verbal English communication skills for working seamlessly across time zones with international stakeholders.
Preferred Attributes & Technical Skills • Practical experience navigating DTC back-end platforms (e.g., Shopify, Enterprise ERP/OMS tools).
• Proficiency in advanced Excel/data reporting tools to extract trends, monitor operational SLAs, and build cost efficiency reports.
• Comfort operating in fast-paced, high-growth, or agile business environments.
• Strong project management mindset with meticulous attention to detail and accuracy.
Work location
- Taiwan, TW
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About this listing
Published on Lever under the board identifier Nahc, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 22 July 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.