Customer Care Representative

Skills and Qualifications • Excellent communication skills to represent the Met in a way that is meaningful and relevant to each individual customer

• The ability to listen carefully to customize each customer inquiry based on the understanding of customer's needs and their unique relationship to the Met.

• Minimum 1 year customer service experience within a fast-paced environment; non-profit, performing arts, and/or call center preferred but not required.

• High comfort level with digital systems and computer-based work; Tessitura or CRM experience preferred but not required.

• Be a fast learner who is able to quickly adapt to new technology, procedures, and product offerings.

• Must have flexibility with scheduling; Must be able to work evening and weekend shifts as organization needs require.

Physical Demands • Regularly required to sit, talk, and listen for long periods of time both on a computer and phone.

• Frequently required to use repetitive hand motions and to stand, walk, reach, and bend.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.